Silence causes call to drop

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TheSilverRing
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Joined: Wed May 26, 2010 9:51 am

Silence causes call to drop

Post by TheSilverRing » Wed May 26, 2010 9:58 am

I often call into meetings on a conference bridge and they take a few minutes to start. This particular bridge has no hold music (thankfully). I tend to mute during this time so I can make my breakfast or fart at with impunity. This means that there is silence on the line.
When there is silence the call will drop within 30 or so seconds, if there is talking in the background then it does not drop.

How can I disable the dropping calls when silent?
Is that really my problem? It certainly seems to be, the correlation is very good between silent and dropped calls.

Everything else is mostly fine.
Geoff
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sfhub
Posts: 348
Joined: Fri Jan 22, 2010 6:22 am

Re: Silence causes call to drop

Post by sfhub » Wed May 26, 2010 10:05 am

They are working on getting a fix out.

viewtopic.php?f=4&t=7696&start=50#p56521

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lbmofo
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Re: Silence causes call to drop

Post by lbmofo » Wed May 26, 2010 10:16 am

TheSilverRing wrote:I tend to mute during this time so I can make my breakfast or fart
They go hand in hand for me too.
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TheSilverRing
Posts: 4
Joined: Wed May 26, 2010 9:51 am

Re: Silence causes call to drop

Post by TheSilverRing » Wed May 26, 2010 10:50 am

sfhub wrote:They are working on getting a fix out.

viewtopic.php?f=4&t=7696&start=50#p56521
I saw that but it does not sound like the same problem as mine. I have no issue with voicemail.
I suspect something was added to detect silence on the call and then dump the call if some threshold was exceeded probably for the case where a hangup is not being detected.

Anyway, I do not want that to happen for me.

sfhub
Posts: 348
Joined: Fri Jan 22, 2010 6:22 am

Re: Silence causes call to drop

Post by sfhub » Wed May 26, 2010 11:03 am

Read the whole thread. There are 2 problems being addressed. Calls dropped on conferences and loop to voicemail if remote party doesn't hangup. The fixes are in, test it out and post your results.

TheSilverRing
Posts: 4
Joined: Wed May 26, 2010 9:51 am

Re: Silence causes call to drop

Post by TheSilverRing » Wed May 26, 2010 11:35 am

Unfortunately I do not have a call until Friday. However if I call my cell and put both ends on mute the call does not drop ( I waited about 2 mins). I did not try this scenario earlier but hopefully it means it is fixed.

Geoff
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sfhub
Posts: 348
Joined: Fri Jan 22, 2010 6:22 am

Re: Silence causes call to drop

Post by sfhub » Wed May 26, 2010 3:46 pm

According to the thread, they haven't fixed the call drop on no sound problem yet, but they think the problem was exacerbated by a routing change made recently and they are changing the routing so hopefully it'll go back to previous behavior.

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