This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#58705 by jtabler
Sun Jun 27, 2010 8:57 pm
I also have a delay and wife problems. The first thing my wife said on the test call was that there was a 1-2 second delay and that it wouldn't do. I'm plugged in directly into the Comcast modem. My delay is 50ms. PingPlotter has 20ms all the way up to the ooma servers when I'm getting 100ms per hop up to the OOMA proxy. myxprov.ooma.com


9 19 ms 18 ms 18 ms 17 ms 19 ms 19 ms 17 ms 19 ms N/A 24 ms pos-1-5-0-0-cr01.mclean.va.ibone.comcast.net [68.86.91.233]
10 20 ms 17 ms 23 ms 20 ms 20 ms 19 ms 18 ms 18 ms N/A 23 ms pos-0-4-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.86.146]
11 19 ms 18 ms 18 ms 19 ms 18 ms 18 ms 17 ms 18 ms N/A 40 ms as3549-pe01.ashburn.va.ibone.comcast.net [75.149.228.146]
12 93 ms 93 ms 97 ms 93 ms 93 ms 91 ms 93 ms 93 ms N/A 101 ms INTERNAP.te1-3.ar1.snv2.gblx.net [64.210.28.142]
13 97 ms * * * 93 ms 94 ms 93 ms 93 ms N/A 96 ms border1.pc2-bbnet2.sje005.pnap.net [66.151.144.75]
14 95 ms * * 94 ms * * * * N/A 102 ms ooma-3.border1.sje005.pnap.net [74.217.77.122]
15 93 ms 93 ms 92 ms 93 ms 93 ms 93 ms 93 ms 93 ms N/A 101 ms myxprov.ooma.com [208.83.244.145]

Ping statistics for myxprov.ooma.com
Packets: Sent = 9, Received = 9, Lost = 0 (0.0%)
Round Trip Times: Minimum = 92ms, Maximum = 101ms, Average = 93ms[/code]
#58873 by bcantana
Tue Jun 29, 2010 11:10 am
I am having a similar 1-2 second delay issue through the Telo (AT&T Uverse 12Mb download 1.5Mb upload) however, when I use the iPhone app (using Wifi through the same router) it seems fine.

Very strange, but will fight through it.

-Ben
#59343 by shelleylist
Tue Jul 06, 2010 1:50 pm
In my experience, the delay is only present when I am talking to a cell phone. As much as 3 seconds! Does this ring any bells?

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