Quality issues when calling specific number

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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chiguypaul
Posts: 22
Joined: Thu Apr 15, 2010 6:00 pm

Quality issues when calling specific number

Post by chiguypaul » Thu Apr 29, 2010 6:40 pm

Overall my ooma quality has been good. I have excellent speeds on my line.

There's one specific friend I call on my Ooma and I hear an echo with my voice. I only hear the echo when I call them. They are on a cell phone. Calls before and after this person do not produce an echo. Only this one person. If I don't call them via Ooma I don't hear the echo.

Tech support was not helpful.

Any ideas?

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Quality issues when calling specific number

Post by murphy » Fri Apr 30, 2010 2:56 am

Are they using the speakerphone on their cell phone?
If they are, ask them to turn it off to see if that improves the call.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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