Givin' upthe Ghost...

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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larrys1
Posts: 28
Joined: Fri Jan 15, 2010 11:11 am

Givin' upthe Ghost...

Post by larrys1 » Wed Mar 10, 2010 6:29 pm

Wife is tired of dropped calls, sounding like she is gargling in a fish tank, clicking noises, you name it, she's HAD IT! So now, I gotta crawl back to Qwest with my goddamn tail between my legs. I hate it, but, once again, internet phone service just sux! Sorry Ooma, I thought you might be different. Guess not. C'ya

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DTMF
Posts: 285
Joined: Sat Jan 23, 2010 5:55 pm

Re: Givin' upthe Ghost...

Post by DTMF » Wed Mar 10, 2010 7:46 pm

Maybe it's your ISP's connection that "sux?" VoIP can only be as good as the Internet connection it uses.

Another thought... if your household a big consumer of P2P file-sharing, that might not leave enough bandwidth in the pipe for Ooma to use for calls.
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

swynn97
Posts: 20
Joined: Fri Mar 05, 2010 1:52 pm

Re: Givin' upthe Ghost...

Post by swynn97 » Wed Mar 10, 2010 9:45 pm

I think the issue is that the average consumer expects to plug the box in and have it work - that's completely reasonable. Almost everybody does not understand jitter/QOS etc. and hence there are many frustrated customers.

My system appears to work, however I've have a commercial grade LAN and am a Cisco engineer... I've had LOTS of problems though, and support tends to abandon customers once the basics have been covered. With no recurring revenue from non-premier customers, that is a big part of the business model I assume.

Anyhow, better support, better diagnostics etc.would really help OOMA.

Simon

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Trekster
Posts: 33
Joined: Wed Mar 03, 2010 12:47 pm

Re: Givin' upthe Ghost...

Post by Trekster » Fri Mar 12, 2010 1:29 pm

Well, I can sympathize somewhat with your problems, because I had two other devices from two other companies and they were definitely devices that were NOT ready for "prime time". Neither one of them could be considered a viable replacement for your previous land line from Quest. The first one was the MagicJack, and the second one was the NetTalk TK6000. The NetTalk device might someday get their act together and provide a decent product, but right now it has too many problems and last I knew there was no Voice Mail. Basically, I believe they rushed their product to the market place before it was thoroughly tested, and now the customers are having to Beta test it for them.

I've only had the Ooma for a short time, but so far my experience with it has been very positive, in that the Features all seem to work well, the device appears to be well designed, and most of all the Quality of my calls is excellent; I would say hard to tell I'm not talking over my old land line. Of course I do have the new Telo base unit and my ISP is giving me a download speed of just under 12 mbs and an upload of just under 1 mbs.

The biggest issue I have with Ooma, is I was not able to get a local number. They "supposedly" are getting me a local number, but it has been delayed more than once, so I will believe it when I see it.

The only other weak part of Ooma is their Tech Support and the inability to answer Emails in a timely fashion. Hopefully they will get that improved in the not too distant future.
New Ooma Telo user - hoping for the best, since I've already tried two of the worst... MJ and TK6000

xtinknocker
Posts: 4
Joined: Wed Dec 02, 2009 7:01 pm

Re: Givin' upthe Ghost...

Post by xtinknocker » Sat Mar 13, 2010 5:31 pm

My hub was working great since I hooked it up in December. Picked a new number and was calling in 15 minutes. These past 2 weeks I'm inundated with wrong numbers. 6 to 8 a day. Three days ago my outgoing calls started causing an echo so loud that i can't here the other person talk if they say something while I'm talking, and hearing my voice a few milliseconds after I say something is driving me crazy. Been reading a lot of info. on the subject here, but can't find any solutions that work. Guess I'll have th call Ooma Monday to see if they can do something.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Givin' upthe Ghost...

Post by lbmofo » Thu May 13, 2010 10:09 pm

Trekster wrote:The biggest issue I have with Ooma, is I was not able to get a local number. They "supposedly" are getting me a local number, but it has been delayed more than once, so I will believe it when I see it.
Have you gotten a local number yet? If not, look here: viewtopic.php?f=9&t=7850
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Trekster
Posts: 33
Joined: Wed Mar 03, 2010 12:47 pm

Re: Givin' upthe Ghost...

Post by Trekster » Fri May 14, 2010 5:22 am

lbmofo wrote:
Trekster wrote:The biggest issue I have with Ooma, is I was not able to get a local number. They "supposedly" are getting me a local number, but it has been delayed more than once, so I will believe it when I see it.
Have you gotten a local number yet? If not, look here: viewtopic.php?f=9&t=7850
Yes, eventually Ooma did in fact secure a local number for me. It took, I believe, about 3 weeks and several phone calls to them; but finally I was provided with a local number so my local friends and relatives would not have to contact me via LD.

I've had my Ooma Telo since about late October of 2009 and have been VERY satisfied with the service, the quality of the calls and everything about the system - especially the PRICE! No more monthly phone bills from Qwest, with their constant little quarter and dollar increases each and every year. Plus, I have a lot more features with Ooma, which I could not afford to have from the previous provider.

Incidentally, I did notice that when I got my local number, they also purchased 4 or 5 others in my area, so the next person wanting a number in my AC, will not have the same wait I did.

I am a happy Ooma customer and I hope they continue to improve and grow, and that I can continue on with them for a long time to come. :D
New Ooma Telo user - hoping for the best, since I've already tried two of the worst... MJ and TK6000

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Givin' upthe Ghost...

Post by lbmofo » Fri May 14, 2010 6:54 am

Great to hear!
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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