Cannot call out anymore

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
kwasigm
Posts: 12
Joined: Sun Feb 28, 2010 2:19 pm

Re: Cannot call out anymore

Post by kwasigm » Tue Mar 09, 2010 8:31 pm

I had the same problem and like I said earlier, it was my wireless router's firewall that was blocking the calls. You need to check the router and find out if there are logs of blocked communication.

tryan
Posts: 6
Joined: Sat Mar 06, 2010 4:51 am

Re: Cannot call out anymore

Post by tryan » Sat Mar 20, 2010 4:24 am

I suspect ooma is having the same problem vonage had in early years. As ooma takes market share, ISP are blocking or delaying thier traffic. Vonage had to sue to clear the lines.

I haven't been able to make an out going call for weeks. Vonage is looking better and better....

FWIW the factory reset did nothing. Can't see a firewall interfering with OUTGOING traffic.

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Cannot call out anymore

Post by murphy » Sat Mar 20, 2010 4:56 am

tryan wrote:I suspect ooma is having the same problem vonage had in early years. As ooma takes market share, ISP are blocking or delaying thier traffic. Vonage had to sue to clear the lines.

I haven't been able to make an out going call for weeks. Vonage is looking better and better....

FWIW the factory reset did nothing. Can't see a firewall interfering with OUTGOING traffic.
ISPs are no longer blocking traffic. Comcast got into trouble with the FCC for blocking file sharing traffic.
If your router or modem has an outgoing firewall (most don't) it can indeed block Ooma's ability to connect to the Ooma servers.

I had no problems with Vonage (except for the cost) and no problems with Ooma in over a year of service.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

tryan
Posts: 6
Joined: Sat Mar 06, 2010 4:51 am

Re: Cannot call out anymore

Post by tryan » Tue Mar 23, 2010 5:24 am

Spoke to a friend in VOIP ... FCC put the hammer down on Comcast and is monitoring for blockage/delays.

Should I disable the firewall (seems risky)? Or what's the "tweak"?

Thanx in advance.

PS Good thing I have great cell service ... otherwise this box would be in the trash.

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