I've been an ooma customer for a month now and am also getting increasingly frustrated. Outbound voice quality was okay only for the first week and then started deteriorating ever since. After repeated reconfigurations and tests on my own, as well as getting the run-around by Ooma tech support, all I could conclude is that Ooma's technology is not ready yet for prime time. Outbound QoS fluctuates so much and so often that I now feel too embarrassed to pick up the phone. Every time my wife uses her cellphone at home, I could feel the silent sting on my back, "look what a big mistake you've made!"thaiphle wrote:I'm glad u have good experience with them. It just that I've spend a total of more than 1 and 1/2 hours on the phone with them (cell phone minutes) on 4 occasions and it is leading to nowhere. I am a highly technical person and the fact that I am treated like a moron speaking to those stupid tech support persons made me mad. I really think many of the persons on this forum know more about the Ooma tech support themselves. And I think they should peruse the website to acquire more experience for better customer support!!!I'm running out of time for testing and trying with them. Each customer support person is just asking me to try something I've already tried check the "10 digit dialing" , trying different phone, different cables, try calling different phone numbers...blah blah.. What a waste of time!!!
BTW, my ISP is Time Warner Cable, and I'm getting a VERY CONSISTENT service level of 10 Mbps down/1Mbps up. At times I also wondered if my problems rest with TWC (their traffic shaping practice, perhaps), but logic seems to suggest otherwise. Case in point: I've been a Skype user for several years now, and no matter who my ISP was, my PC-to-phone voice quality remained stellar, even when I was a Verizon DSL customer at 768 K up/128 K down. I know the Internet, being a best-effort-only public IP network, can be unpredictable when it comes to performance, so what's Skype's secret formula?
I just wish Skype would offer a phone-to-phone service. I'll give it another month before taking my Ooma Telo back to Costco.