Distortion

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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kkiel01
Posts: 1
Joined: Mon Feb 02, 2009 11:30 am

Distortion

Post by kkiel01 » Mon Feb 02, 2009 11:38 am

I am experiencing distortion when using my Ooma. It occurs when both parties speak simultaneously. Makes voices sound like they're speaking through wax paper on combs. Kazoo-like.

My bandwidth is ridiculously high 16,000 kbps down / 6,000 kbps up
I have adjusted QOS to a number of different settings (did not help)
I am using a cordless phone system (one connected to Hub and other two phones are non-jack type.)
Occurs between both 269 to 317 area codes and 269 to 269 area codes
I do not have landline service
I have a Scout attached to another phone (not part of hub's cordless system)

Does this sound like an internal (my house) or external (Ooma systems elsewhere) problem?

Thanks!

ecoliek
Posts: 3
Joined: Mon Mar 15, 2010 9:54 am

Re: Distortion

Post by ecoliek » Tue May 17, 2011 10:35 am

Having this same problem. Did you ever get it resolved?

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Distortion

Post by nn5i » Tue May 17, 2011 11:36 am

Are there other devices around that could interfere with the cordless phone system? For example, are the phones on 2.4 GHz, sharing the same physical space with a 2.4GHz wireless LAN? There are many possibilities.

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