1. It seems like I cannot connecct unless I press 1 twice. Anybody else have that problem?
2. The second problem is that when I do connect, I am told that my voice quality coming back (to my wife's cell phone, but through ooma) is broken, missing every other syllable, yet her voice sounded fine to me.
Are there any settings that can be changed to improve this?
As far as I understand it, once you answer, the call should be handed off and not be going through Ooma at all. In other words, if your wife calls your Ooma number from her cell phone and you answer the call with your cell phone, once you press 1 and are connected, the call should only be connected through your cell phone provider(s).