Choppy voice quality from couple of weeks

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Choppy voice quality from couple of weeks

Post by Groundhound » Fri Nov 13, 2009 9:35 am

Better, but not good enough to provide acceptable call quality, I'd still proceed with the step I outlined above.

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Choppy voice quality from couple of weeks

Post by murphy » Fri Nov 13, 2009 10:06 am

Lose the power plug transceivers. If they are connected to opposite phases of your AC line, the signal has to go through the transformer out on the pole to cross phases. It's also being distributed to all of your neighbors that are on the same transformer.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Vayu
Posts: 26
Joined: Thu Nov 12, 2009 3:01 pm

Re: Choppy voice quality from couple of weeks

Post by Vayu » Fri Nov 13, 2009 4:56 pm

I can not get rid of power plug as my telephone jack and cable jack are in different rooms. Well! I'll try to find out a work around.

Though, things were working fine in last 8 months.

Vayu
Posts: 26
Joined: Thu Nov 12, 2009 3:01 pm

Re: Choppy voice quality from couple of weeks

Post by Vayu » Tue Nov 17, 2009 7:49 am

Finally, I bought some long wires as my Cable and Phone jacks are not in same room. I installed ooma core just after cable modem and booooooom ..... Quality is much better now everywhere..

The new config is:

Cable Modem -> ooma core -> wireless router power -> power plug (1) -> power plug (2) -> computer (I need wired connection for my one of the computers)

And here is the result:


VoIP test statistics
--------------------
Jitter: you --> server: 0.8 ms
Jitter: server --> you: 3.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 12038808 bps
Upload speed: 6134440 bps
Download quality of service: 96 %
Upload quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 29 ms
Average download pause: 1 ms
Minimum round trip time to server: 26 ms
Average round trip time to server: 28 ms
Estimated download bandwidth: 16800000bps
Route concurrency: 1.395487
Download TCP forced idle: 0 %
Maximum route speed: 20164608bps


Thanks GHound, Murphy and every one. This forum is full of serious talent.

Cheers,

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