Thank you in advance for all of your help.
The first question everyone is going to ask you is about your setup.
It looks to me like you have ooma behind the router, connecting to the router like you would a pc.
Am I right?
If not, is your setup
Also do a VOIP speed test here http://www.whichvoip.com/voip/speed_test/ppspeed.html
Speed is just a small factor of quality VOIP and you have enough speed, there must be something else wrong.
If you could post ALL of the results from your test here, we can have a better idea what's going on.
It looks from the get-go you are having upload issues, since the caller says you cut out.
Let us know.
VoIP test statistics
Jitter: you --> server: 2.1 ms
Jitter: server --> you: 1.3 ms
Packet loss: you --> server: 0.4 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.9
Speed test statistics
Download speed: 4066520 bps
Upload speed: 1045680 bps
Download quality of service: 24 %
Upload quality of service: 89 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 454 ms
Average download pause: 7 ms
Minimum round trip time to server: 89 ms
Average round trip time to server: 93 ms
Estimated download bandwidth: 12000000bps
Route concurrency: 2.950926
Download TCP forced idle: 53 %
Maximum route speed: 5890784bps
I see that my QoS is very, very low. This test had the highest (24%) of the three I ran. What can I do to improve that? You are correct that the cable runs into the Modem/Router and from there into the hub. I ordered my own seperate modem and router so I wonder if that will help with the problem versus the cable co.'s all-in-one unit.