Pulsating buzz for incoming calls w/Telo+integrated landline

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accurus
Posts: 2
Joined: Sun Oct 25, 2009 7:12 pm

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Post by accurus » Mon Oct 26, 2009 3:47 pm

Wayne it sounds like you and I have the exact same issues and setup. I have the caller ID issue as well. Please let me know about the resolution.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Post by WayneDsr » Mon Oct 26, 2009 3:52 pm

accurus wrote:Wayne it sounds like you and I have the exact same issues and setup. I have the caller ID issue as well. Please let me know about the resolution.
I will, nothing yet.

Wayne

danjb
Posts: 10
Joined: Thu Oct 22, 2009 8:03 pm

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Post by danjb » Mon Oct 26, 2009 7:40 pm

I was sent a replacement Telo unit from Ooma for my original report of the pulsating buzz. After installing it, I have good news and bad news: the good news is the pulsating buzz is gone! I've tried multiple calls, incoming and outgoing, and the buzz is gone.

The bad news: my land line caller id is also stripped from incoming calls. All incoming land line calls are displayed on my in-house phones as UNKNOWN. A voicemail shown for an incoming land line call will show my own land line number as the calling number, as will an email or text message notification sent about that voicemail. The caller log for that call will show UNKNOWN. Again, if I replace the Telo with a simple phone line coupler, all the phones in my house will show incoming caller id properly, so it is definitely the Telo stripping the caller id.

If I call on my VOIP Ooma personal number, the caller id is passed to the house phones.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Post by WayneDsr » Mon Oct 26, 2009 7:45 pm

I also got the replacement unit and the noise seems to be gone as well. I don't have caller id on my landline so I can't comment on your id issue, but I'm sure Dennis will be watching this post.

Wayne

nattseng
Posts: 10
Joined: Fri Oct 16, 2009 10:42 pm

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Post by nattseng » Tue Oct 27, 2009 8:53 am

For those who received a replacment Telo, did you have to call the tech support to request it or Ooma contacted you?
Would you mind sharing your Tech Support ticket number so I can refer to it when I request a replacement?

Appreciate it!

danjb
Posts: 10
Joined: Thu Oct 22, 2009 8:03 pm

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Post by danjb » Tue Oct 27, 2009 1:33 pm

nattseng wrote:For those who received a replacment Telo, did you have to call the tech support to request it or Ooma contacted you?
Would you mind sharing your Tech Support ticket number so I can refer to it when I request a replacement
In my case, I PM'ed Dennis as a result of his second post to this thread, so I do not have a support ticket number.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Post by WayneDsr » Tue Oct 27, 2009 8:12 pm

Same here. PM'd Dennis and sent him a sound file so he could hear the sound.
I must say after using the phone for a day I can still here the noise, but it's now cut by more than half.
I really have to listen for it, but it's there. Much better than before.

Wayne

nattseng
Posts: 10
Joined: Fri Oct 16, 2009 10:42 pm

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Post by nattseng » Wed Oct 28, 2009 3:06 pm

Thank you all for your replies. I contacted Dennis and will be receiving a replacement hopefully soon. I will update my post on the replacement.

Apreciate it!

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Post by WayneDsr » Wed Oct 28, 2009 3:08 pm

nattseng wrote:Thank you all for your replies. I contacted Dennis and will be receiving a replacement hopefully soon. I will update my post on the replacement.

Apreciate it!
Let us know how it turns out.

Wayne

nattseng
Posts: 10
Joined: Fri Oct 16, 2009 10:42 pm

Re: Pulsating buzz for incoming calls w/Telo+integrated landline

Post by nattseng » Thu Oct 29, 2009 8:45 pm

I received my Telo replacement today, thank you very much!

1. No pulsating or any buzz on incoming call from the integrated landline!
2. The RJ-045, RJ11 connectors do not move when connecting cables.
3. The same power adapter does not come loose so easily like it used to on my original telo (I am using the same power adapter from the original Telo).

The replacement has address all the issues above, I am happy and thankful the the service and support come with the Telo.

Thanks to Dennis at Ooma for the wonderful serivce and support.

Nathan

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