What is your dropped call rate?

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: What is your dropped call rate?

Post by MikeekiM » Sat Oct 17, 2009 12:23 pm

Nice...Looks like a lot of you have absolutely zero dropped calls...

I guess I may want to look into two things... Either take a look at my QoS setting on my router...or perhaps place my hub between my modem and router and let Ooma handle the QoS...
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

murphy
Posts: 7177
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: What is your dropped call rate?

Post by murphy » Sat Oct 17, 2009 1:00 pm

MikeekiM wrote:Nice...Looks like a lot of you have absolutely zero dropped calls...

I guess I may want to look into two things... Either take a look at my QoS setting on my router...or perhaps place my hub between my modem and router and let Ooma handle the QoS...
My hub is behind my router.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: What is your dropped call rate?

Post by MikeekiM » Sat Oct 17, 2009 1:34 pm

Have you done anything special on setting your QoS?

Not sure why I get so many drops...
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

MakoCSH
Posts: 81
Joined: Tue May 19, 2009 2:37 pm
Location: Duluth, GA
Contact:

Re: What is your dropped call rate?

Post by MakoCSH » Sat Oct 17, 2009 5:33 pm

No dropped calls for me.

I have QoS set in my WRT54GS using Tomato firmware, but even with no QoS I've never had a dropped call.

I have had times where I had to hang up and call back due to bad connection, but that's very rare (maybe once every 3 months).

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: What is your dropped call rate?

Post by just4fn » Sat Oct 17, 2009 8:45 pm

No dropped calls for me.
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: What is your dropped call rate?

Post by WayneDsr » Sun Oct 18, 2009 10:03 am

For the first time ever, I had a dropped call on my hub today. They may be upgrading the system today, but I was on a call for about one minute when I suddenly heard dialtone. I called back and all was well after that.

Wayne

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: What is your dropped call rate?

Post by MikeekiM » Sun Oct 18, 2009 10:12 am

Yes...that's what I get when I get dropped calls... Silence, followed shortly by the Ooma dailtone...
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: What is your dropped call rate?

Post by dtalwar » Sun Oct 18, 2009 10:18 am

First time ever ... a dropped call on the Hub. I hope it is just a one-off.

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skellener
Posts: 97
Joined: Tue Aug 26, 2008 12:00 pm
Location: So. Cal.
Contact:

Re: What is your dropped call rate?

Post by skellener » Sun Oct 18, 2009 5:47 pm

Zero dropped calls.

byersthja
Posts: 52
Joined: Wed Oct 14, 2009 6:31 am

Re: What is your dropped call rate?

Post by byersthja » Wed Oct 21, 2009 2:58 pm

I'm a new Ooma user, but no dropped calls as of yet. We all know that mobile phones aren't always reliable, so if you drop a call to/from a mobile phone, don't be so quick to blame Ooma.

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