This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
- Posts: 213
- Joined: Wed Aug 12, 2009 9:55 am
OK... Not sure if you all track this, but I am tracking my dropped calls in an Excel spreadsheet...and I am able to track my total calls in "My Ooma"...
So just so we are consistent, this is how I am calculating my drop call rate for a given period:
(Dropped Calls) Divided by (Total Incoming Calls + Total Outgoing Calls - Total Dropped Calls)
I take out dropped calls from the denominator because I assume that when you experience a dropped call, that you call that person right back...so if you keep them in, it'll be double counting... Missed calls are also excluded in the denominator...
My current dropped call rate based on this equation is 2.2% (I calculated this for August, September and October, as well as for just the month of October, and came up with the same 2.2% result)
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
- Posts: 7165
- Joined: Tue Jan 27, 2009 12:49 pm
- Location: Pennsylvania
Mine is 0. I've never had a dropped call.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
- Posts: 293
- Joined: Sun Feb 15, 2009 4:01 pm
- Location: MA
I too have never had a dropped call. I have had times when service was down, but that was due to Comcast being down.
- Posts: 372
- Joined: Fri Mar 06, 2009 8:42 pm
- Location: Far West Burbs, Chicago
- Posts: 933
- Joined: Tue Apr 28, 2009 6:50 pm
- Location: North of Milwaukee WI
Seven months as a ooma user equals not one single dropped call for me.
- Posts: 99
- Joined: Wed Apr 15, 2009 5:52 pm
I didn't calculate as MikeekiM did. But i have recently seen several dropped calls with the telo and never with hub. Last night, i was able to receive calls but no outgoing calls. So I powercycled the telo and now it is working fine.
- Posts: 525
- Joined: Sat Feb 07, 2009 4:38 am
- Location: Burlington County, South Jersey
Both of my hub/scout combos have been flawless...never a dropped call.
Customer since Feb 2009
Lifetime Premier Subscriber
- Posts: 49
- Joined: Sun May 24, 2009 10:28 pm
- Location: Covington, TN
Member since May '09 and never a dropped call.
- Posts: 33
- Joined: Sat Jan 03, 2009 12:38 pm
- Location: Burbank, CA
Two systems here and never a dropped call on either.
Member since January 2009 - Yep!
Premier Member - Yep! - Core and Scout =2 - Yep!
Saving Money - Yep! a lot - Love Ooma - You Bet!
- Posts: 752
- Joined: Mon Apr 27, 2009 10:29 am
- Location: Columbus, Ohio
Telo and Clessic hub - Never had a dropped call on either.