What is your dropped call rate?

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MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

What is your dropped call rate?

Post by MikeekiM » Fri Oct 16, 2009 10:12 pm

OK... Not sure if you all track this, but I am tracking my dropped calls in an Excel spreadsheet...and I am able to track my total calls in "My Ooma"...

So just so we are consistent, this is how I am calculating my drop call rate for a given period:

(Dropped Calls) Divided by (Total Incoming Calls + Total Outgoing Calls - Total Dropped Calls)

I take out dropped calls from the denominator because I assume that when you experience a dropped call, that you call that person right back...so if you keep them in, it'll be double counting... Missed calls are also excluded in the denominator...

My current dropped call rate based on this equation is 2.2% (I calculated this for August, September and October, as well as for just the month of October, and came up with the same 2.2% result)
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: What is your dropped call rate?

Post by murphy » Sat Oct 17, 2009 3:12 am

Mine is 0. I've never had a dropped call.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

ram104
Posts: 293
Joined: Sun Feb 15, 2009 4:01 pm
Location: MA

Re: What is your dropped call rate?

Post by ram104 » Sat Oct 17, 2009 4:24 am

I too have never had a dropped call. I have had times when service was down, but that was due to Comcast being down.

lohertz
Posts: 372
Joined: Fri Mar 06, 2009 8:42 pm
Location: Far West Burbs, Chicago

Re: What is your dropped call rate?

Post by lohertz » Sat Oct 17, 2009 5:19 am

0. Never dropped one.

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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: What is your dropped call rate?

Post by Leeway » Sat Oct 17, 2009 8:05 am

ZERO

Seven months as a ooma user equals not one single dropped call for me.

arkumar15
Posts: 99
Joined: Wed Apr 15, 2009 5:52 pm

Re: What is your dropped call rate?

Post by arkumar15 » Sat Oct 17, 2009 8:20 am

I didn't calculate as MikeekiM did. But i have recently seen several dropped calls with the telo and never with hub. Last night, i was able to receive calls but no outgoing calls. So I powercycled the telo and now it is working fine.

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jmassimilla
Posts: 525
Joined: Sat Feb 07, 2009 4:38 am
Location: Burlington County, South Jersey

Re: What is your dropped call rate?

Post by jmassimilla » Sat Oct 17, 2009 8:46 am

Both of my hub/scout combos have been flawless...never a dropped call.
Customer since Feb 2009
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber

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hackerguy
Posts: 49
Joined: Sun May 24, 2009 10:28 pm
Location: Covington, TN

Re: What is your dropped call rate?

Post by hackerguy » Sat Oct 17, 2009 11:47 am

Member since May '09 and never a dropped call.

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circlef
Posts: 33
Joined: Sat Jan 03, 2009 12:38 pm
Location: Burbank, CA
Contact:

Re: What is your dropped call rate?

Post by circlef » Sat Oct 17, 2009 11:54 am

Two systems here and never a dropped call on either. :D

Alan
Member since January 2009 - Yep!
Premier Member - Yep! - Core and Scout =2 - Yep!
Saving Money - Yep! a lot - Love Ooma - You Bet!

hpepper
Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: What is your dropped call rate?

Post by hpepper » Sat Oct 17, 2009 11:57 am

Telo and Clessic hub - Never had a dropped call on either.

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