Ideas?

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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franklasvegas
Posts: 58
Joined: Fri Oct 02, 2009 7:39 pm

Ideas?

Post by franklasvegas » Fri Oct 16, 2009 9:16 pm

Running Telo.

Today - middle of conversation - Ooma tone - call dropped - thought it was cell tha I was talking to - I dialed them.
I called back seemed OK.

Talking later - it was an inbound call from a landline. Also dropped. I called them back. Then the party said every other word was dropping. I hung up and dialed them back and we finished the call without any more issues.

Using Ooma about 2 months now - today was a really bad day connection/quality-wise. :(

Thoughts? Ideas?
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Frank
Scottsdale, AZ
Ooma Customer since August, 2009
Lifetime Premier Service
Ooma Telo

ram104
Posts: 293
Joined: Sun Feb 15, 2009 4:01 pm
Location: MA

Re: Ideas?

Post by ram104 » Sat Oct 17, 2009 4:29 am

It also could be your internet service provider. I know that at times my internet provider, Comcast, goes down. One other thing is to check your modem. I recently got my modem replaced because it was lagging and I was not getting the speeds I was paying for.
Just some ideas. Good Luck.

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