Unable to pick up same calls from Ooma Hub or Scout

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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vi6s
Posts: 1
Joined: Thu Jun 04, 2009 10:13 am

Unable to pick up same calls from Ooma Hub or Scout

Post by vi6s » Tue Sep 01, 2009 11:58 pm

Hello guys,

I have a problem with ooma system involving incoming calls. Basically, if I pick up a phone call from my Ooma Hub, and my dad in the living room wants to join the conversation and pick up the phone connect to the Ooma Scout, he won't hear anything. It is like we have two separate phone lines for the ooma system. If I pick up my calls from either the Ooma Hub or Scout, the other won't get any signals coming through. Please let me know if I need to change any settings to make it work correctly.

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Unable to pick up same calls from Ooma Hub or Scout

Post by murphy » Wed Sep 02, 2009 1:27 am

Press the line button (probably 1) on the Scout that your call is on. He is getting the instant second line on physical line 2. He may be able to also push the flash button on the phone he is using.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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