"Sorry but your call cannot be completed" - incoming calling

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
Post Reply
scoot
Posts: 3
Joined: Tue Aug 11, 2009 7:01 pm

"Sorry but your call cannot be completed" - incoming calling

Post by scoot » Tue Sep 01, 2009 6:26 pm

Last week I got my old number ported over to ooma. I've rebooted the hub and everything has been working fine for a week. I can make outgoing calls, but the past two days when I dial into our home (ported) number from an outside line, it tells the caller "Sorry, but your call cannot be completed". I've received that message when trying to call in from 5 different numbers.

Does anyone know what is up with the incoming calling? Another forum thread mentioned they we're rebooting a server. But at 7:00PM at night??

Any insight is appreciated.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: "Sorry but your call cannot be completed" - incoming calling

Post by niknak » Tue Sep 01, 2009 6:29 pm

Sounds like a switching problem at the telco ooma is using in your calling area.
you need to call CS and provide them with the dates and times you tried to call your number so they can trace the call logs

scoot
Posts: 3
Joined: Tue Aug 11, 2009 7:01 pm

Re: "Sorry but your call cannot be completed" - incoming calling

Post by scoot » Wed Sep 02, 2009 7:06 am

UPDATE: We are able to receive calls to our ooma phone from other landline phones, but not from any mobile phones. I'm not sure about all carriers, but we definitely can't receive calls from Verizon or ATT cell phone.

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: "Sorry but your call cannot be completed" - incoming calling

Post by southsound » Wed Sep 02, 2009 7:30 am

scoot wrote:UPDATE: We are able to receive calls to our ooma phone from other landline phones, but not from any mobile phones. I'm not sure about all carriers, but we definitely can't receive calls from Verizon or ATT cell phone.
Like niknak suggested two posts above, this is probably a switching problem at the local partner ooma uses to route calls. You will find the best resolution by calling 888 711-6662 with a record of the attempted calls and times. They may have to escalate to a higher level but it is something a user can do nothing about themselves.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

Post Reply