I've been having intermittent connection issues myself and talk exclusively via scouts (hub is dedicated to fax). I hadn't considered scout issues, chalking it up to instability in my cable connection, which I still believe it likely is. However, now that you've brought it up, I should probably look into the scout issue myself as well.
I recall reading some posts concerning hub issues but never paid much attention to them before. Guess I'll have to go post-hunting now.
You know I have the same issue but I think I found a solution...
Drum roll please...
Seriously though, I submitted my testing/results on this issue to the ooma support people and have yet to get a response...
One thing that I have been considering is that it may not be the Scout. It could be the Hub, even though the problem presents itself when using the Scout.
It sounds like I need to contact Ooma support. I have a friend with an unused Scout. I might ask him if I can try it to for a while.
I called my work voicemail and listened to it from the hardline as they did in that thread. The static is there on the scout calls, but not on the hub calls. I started researching this after my sister-in-law stated to my wife that her voice had static but my wife never heard any.
I've still got a landline running over my inside phone lines, as I'm waiting for my new punch down block so that I can separate out the Ooma and Scout on Line 2 and the phones on Line 1. Then I'll disconnect the landline and see if the static continues.
Hope someone reports back a solution.
I already have this setup. I have a Cat6 patch panel, two lines or more of Cat6 run to each room, a 24 port gigabit switch, and an RJ45 phone module. I have tested each run up to 1Gbps Ethernet so I know all runs and termination are adequate. Then when I need a phone line in a room I move the patch cable from the gigabit switch to the phone module. So far I only have three connections in my phone module. I put the hub on line 1, scout on line 2, and hub/scout communication on line 3 (nothing else). I get static with this, so I tested with the hub and scout right next to each other with a short line of phone cord and it's the same regardless.StigMX5 wrote:I've still got a landline running over my inside phone lines, as I'm waiting for my new punch down block so that I can separate out the Ooma and Scout on Line 2 and the phones on Line 1. Then I'll disconnect the landline and see if the static continues.
I suspect there isn't anything we can do about it other than contacting Ooma. Based on the other posts this hasn't resulted in any change. I am going to see if I can borrow a friend's scout and see if that will help.
I just started using my Scout about two weeks ago so this is a new thing for me regarding call quality.
Nope. However, this seems to be fairly "universal" so hopefully they are working on it.StigMX5 wrote:I emailed support about this a couple days ago and haven't heard anything back. Just checking if anyone else has heard anything?