This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#10402 by akuteooma
Thu May 28, 2009 4:22 am
Having problem logging in to my lounge after changing my pass word, the only way I can log back in is to keep using my computer generating pass word,I called several times was told to use firefox but to no avail any help on this matter will be very appreciated.Thank you guys long live OOMA forum.
Last edited by akuteooma on Sat May 30, 2009 11:10 am, edited 1 time in total.
#10403 by scottlindner
Thu May 28, 2009 5:11 am
Can you try deleting all of the stored passwords and cookies in your browser, and then close all instances of the browser to ensure the settings have been made?
#10514 by akuteooma
Sat May 30, 2009 11:08 am
Yes I did everything you said but no luck,what bothers me most is that I can log in to my forum with my own created password with no problem but having problem with lounge log in. also tried it on a new pc still the same.
#10516 by southsound
Sat May 30, 2009 11:30 am
Just guessing, but this has been a problem for some in the past. The system only uses the first 10 characters of your password. If you go longer than that, it looks like it is saving them, but doesn't. Then, when you log back in with your additional characters, it fails. Try using a password of 10 characters or less and I think you'll be OK.

Let us know if this solves your problem. And welcome to the ooma forums!
Last edited by southsound on Sat May 30, 2009 11:30 am, edited 1 time in total.
#10517 by scottlindner
Sat May 30, 2009 11:30 am
No offense intended if you already know this, but do you realize that you use your telephone number and a different password for accessing the lounge than you use with the forum?

Scott
#10522 by akuteooma
Sat May 30, 2009 12:02 pm
Ooma forum members,thank you all for your input regarding my log in problem,(southsound) your information was very accurate I used password below ten characters and all is good,thanks again everybody.
#10675 by Bobby B
Tue Jun 02, 2009 12:53 pm
Wow, that's an annoying login bug - I'll file one so we can get this fixed.

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