Trouble logging in

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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akuteooma
Posts: 4
Joined: Sat Feb 07, 2009 8:56 pm

Trouble logging in

Post by akuteooma » Thu May 28, 2009 4:22 am

Having problem logging in to my lounge after changing my pass word, the only way I can log back in is to keep using my computer generating pass word,I called several times was told to use firefox but to no avail any help on this matter will be very appreciated.Thank you guys long live OOMA forum.
Last edited by akuteooma on Sat May 30, 2009 11:10 am, edited 1 time in total.

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scottlindner
Posts: 1003
Joined: Sun May 17, 2009 4:47 am
Location: Colorado Springs, CO

Re: Trouble log in

Post by scottlindner » Thu May 28, 2009 5:11 am

Can you try deleting all of the stored passwords and cookies in your browser, and then close all instances of the browser to ensure the settings have been made?

akuteooma
Posts: 4
Joined: Sat Feb 07, 2009 8:56 pm

Re: Trouble logging in

Post by akuteooma » Sat May 30, 2009 11:08 am

Yes I did everything you said but no luck,what bothers me most is that I can log in to my forum with my own created password with no problem but having problem with lounge log in. also tried it on a new pc still the same.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Trouble logging in

Post by southsound » Sat May 30, 2009 11:30 am

Just guessing, but this has been a problem for some in the past. The system only uses the first 10 characters of your password. If you go longer than that, it looks like it is saving them, but doesn't. Then, when you log back in with your additional characters, it fails. Try using a password of 10 characters or less and I think you'll be OK.

Let us know if this solves your problem. And welcome to the ooma forums!
Last edited by southsound on Sat May 30, 2009 11:30 am, edited 1 time in total.
ooma customer since February 2009
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scottlindner
Posts: 1003
Joined: Sun May 17, 2009 4:47 am
Location: Colorado Springs, CO

Re: Trouble logging in

Post by scottlindner » Sat May 30, 2009 11:30 am

No offense intended if you already know this, but do you realize that you use your telephone number and a different password for accessing the lounge than you use with the forum?

Scott

akuteooma
Posts: 4
Joined: Sat Feb 07, 2009 8:56 pm

Re: Trouble logging in

Post by akuteooma » Sat May 30, 2009 12:02 pm

Ooma forum members,thank you all for your input regarding my log in problem,(southsound) your information was very accurate I used password below ten characters and all is good,thanks again everybody.

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Bobby B
Ooma Moderator
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Location: Palo Alto, CA
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Re: Trouble logging in

Post by Bobby B » Tue Jun 02, 2009 12:53 pm

Wow, that's an annoying login bug - I'll file one so we can get this fixed.
Bobby B

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