Outgoing calls not completing

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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voiceguy1
Posts: 4
Joined: Sat Nov 03, 2012 12:51 pm

Outgoing calls not completing

Post by voiceguy1 » Wed May 01, 2013 5:49 am

For the last couple of days any outgoing calls are not completing, I can receive incoming calls fine, but on outgoing calls I hear one ring then just dead line noise. Evidently the call is ringing thru to the recipient, but I am not hearing anything. Just made a test call to and from my cellphone and I was able to ring the home phone (Ooma) fine, but making a call to my cellphone with the Ooma home system, there is no audio at all in either direction. The Ooma dialtone does return when I hang up the cell. Making a call from the cell to the Ooma, it rang thru but again there was no audio. I had a report of the same problem trying to call a family member, they picked up the phone but heard nothing from my end.

Info? Thanks.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Outgoing calls not completing

Post by lbmofo » Wed May 01, 2013 6:07 am

Call ooma customer support.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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