Sudden no incoming calls just a busy signal

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superboiler
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Joined: Mon Mar 22, 2010 7:42 pm

Sudden no incoming calls just a busy signal

Post by superboiler » Mon Feb 18, 2013 8:12 am

We have a hub and scout. We have had it for about three years...for the most part it has been working fine. It has been installed behind a Netgear R6300 router for about two months and working fine.

Just last Friday, I noticed no incoming calls . Just a busy signal.

Tried serveral things to get it solved but nothing has worked
- powering off cable modem, router, hub and scout..numourous times
- left hub and scout off overnight -read this in forum to give Ooma time to reset
- moved hub before router (connect right into cable modem)

So far nothing has worked. Outgoing calls are fine. Nothing coming in for four days. Note I have an older Hub and Scout but hopefully this would not matter (even though they wants Hubs upgraded to Telo).

Other ideals? It seems like an Ooma problem.

WayneDsr
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Location: Northern Indiana

Re: Sudden no incoming calls just a busy signal

Post by WayneDsr » Mon Feb 18, 2013 8:17 am

I don't have a fix for your issue, but I have noticed echo on calls with the hub I've never had before. I wonder if this is related somehow?

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

thunderbird
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Re: Sudden no incoming calls just a busy signal

Post by thunderbird » Mon Feb 18, 2013 9:15 am

There seems to be others that have had the same problem. It seems to be a problem on the Ooma side. Contact Ooma Customer Service:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Hours: Weekdays 7am-7pm PT, Weekends 8am-5pm PT

Tom
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Re: Sudden no incoming calls just a busy signal

Post by Tom » Mon Feb 18, 2013 12:48 pm

Log shows a call coming in this morning that went to voicemail.

thunderbird
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Re: Sudden no incoming calls just a busy signal

Post by thunderbird » Mon Feb 18, 2013 2:49 pm

I wonder if this feature has been activated?
"Send-to-voicemail (envelope button) - Press-and-hold for two seconds to turn Do not Disturb on or off (a solid light indicates that all calls are sent directly to voicemail)."

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lbmofo
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Re: Sudden no incoming calls just a busy signal

Post by lbmofo » Mon Feb 18, 2013 2:51 pm

I didn't think DND calls show up on logs unless Tom is looking at a special log.

I think maybe superboiler has his phone ringer turned off?
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WayneDsr
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Location: Northern Indiana

Re: Sudden no incoming calls just a busy signal

Post by WayneDsr » Mon Feb 18, 2013 3:56 pm

Phone could be off hook, or a bad phone cable between the phone and Ooma.
I guess I would ask then if he could call OUT.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

thunderbird
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Re: Sudden no incoming calls just a busy signal

Post by thunderbird » Mon Feb 18, 2013 3:58 pm

When DNS (Do Not Disturb) is activated, an inbound call goes to voicemail. The call is also logged and shows up in the My Ooma Call log.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Sudden no incoming calls just a busy signal

Post by WayneDsr » Mon Feb 18, 2013 4:20 pm

Since the callers are getting a busy signal DND has no part in this. Something is off hook.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Sudden no incoming calls just a busy signal

Post by thunderbird » Mon Feb 18, 2013 4:53 pm

WayneDsr wrote:Since the callers are getting a busy signal DND has no part in this. Something is off hook.

Wayne
The busy signal was probably when attempting to call out. Remember Tom B. said that there was a logged voicemail message.

But you are right, the Ooma Hub could be defective, the phone or phone lines could be defective. If the Ooma Hub is powered and there is a fast busy heard when calling outbound, the Internet signal could be missing.

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