Calls going to voice mail

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Calls going to voice mail

Post by frenchcamp49er » Tue Feb 12, 2013 7:02 pm

Not all time but at times and when a sick child was trying to contact me today, the phone did not ring, but went straight to voice mail. ooma did not show that a voice mail was present, I can still make calls. I called the ooma right after the call and it whet though. Any help out there?



Thanks,

Felix
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Calls going to voice mail

Post by lbmofo » Mon Feb 18, 2013 4:49 pm

Your Ooma might have lost internet connection for a period of time?

"Optimal Setup" posts for your reference

If after Router - viewtopic.php?t=12403

If before Router - viewtopic.php?t=9536#p66155
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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