This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#9526 by Tdub
Tue May 12, 2009 2:22 pm
Rather than call support, I emailed them (support@ooma.com). I included the indicated stat report (thank you). (In the past I haven't had much success dealing with Ooma telephone support persons.) I haven't received a reply or acknowledgment to the email, but it appears they worked on the problem some. The CQ may be a little better (haven't heard any echoes, or impact sounds, during the past few days) but I still have substantial dropouts, and frequently have to repeat numbers relayed in voice calls. I'll send a follow up email to support.

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