Delay upon answering

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InTheAir
Posts: 35
Joined: Tue Jan 22, 2013 8:38 am

Re: Delay upon answering

Post by InTheAir » Tue Jan 22, 2013 10:05 am

Thanks Thunderbird.

The base I am using has been in service with Bell Canada POTS for years with no delay. I have only one base running when testing. I do agree that it is related to the base but why the 6219 and 6229 but not the 6519 and why only when connected to the Telo???

Paul

InTheAir
Posts: 35
Joined: Tue Jan 22, 2013 8:38 am

Re: Delay upon answering

Post by InTheAir » Tue Jan 22, 2013 5:55 pm

OK, I tested with all bases unpowered except the one I was testing. I even disabled the Telo DECT. no luck... still delay. I'll try third level support and report back. I hope this works, I'm taking heat for moving to Ooma.

InTheAir
Posts: 35
Joined: Tue Jan 22, 2013 8:38 am

Re: Delay upon answering

Post by InTheAir » Thu Jan 24, 2013 12:45 pm

Wow, not sure I should have switched to Ooma!

A gentleman named Norm from third level support was curt and not very helpful. He refused to do anything and just told me my vtech phone wasn't compatible. When I asked him about a list of phones that are compatible with the Telo he said there wasn't one :shock: . When I asked him where on the Ooma's website does it tell me that some wireless phones don't work with the Telo he said there wasn't one. Now I an stuck with a perfectly working (when it was on Bell) 7 handset phone system (purchased a few years ago) that won't work with the Telo. :x :x :x

How do I even replace it when I don't know what works????? :cry: :cry: :cry:

I still think it is Ooma's fault not the vtech base because a phone, is a phone, is a phone. That jack on the back of the Telo should be like any jack my old provider had.

signed,
unhappy customer.

Edit: I just found this on the Ooma website:

Will the Ooma system work with my cordless phone set?

Definitely! Ooma will work with any home phone, corded or cordless. Just plug the cordless phone base
station into your Ooma system and enjoy free calling on all of your handsets.

What a load!

thunderbird
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Joined: Mon Nov 08, 2010 4:41 pm

Re: Delay upon answering

Post by thunderbird » Thu Jan 24, 2013 1:04 pm

InTheAir:
Send and E-mail to Ooma forum moderator Tom B and see if he has any ideas about your problem.

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lbmofo
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Re: Delay upon answering

Post by lbmofo » Thu Jan 24, 2013 2:48 pm

InTheAir, seems like you are trying to use multiple DECT 6.0 phone systems together with Ooma?

If you connect a wired phone directly to Telo, you don't have issues?

Maybe the multiple DECT 6.0 phones are interfering with each other. Out of the 3 phone systems you have, pick 1 and turn off the bases for the other 2. Also, take the batteries out of the handsets meant for the bases turned off. This way, you have 1 cordless system up at a time. Try it connected directly to Telo and see if you have problems. If no issues, try turning on 1 more system and test....
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Tony
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Re: Delay upon answering

Post by Tony » Thu Jan 24, 2013 4:43 pm

Andre 101: what is the phone brand and model you are using?

InTheAir: I tried with a VTech DS6522 I have in hand, there is no delay problem. I am going to get a Vtech 6219 or 6229 and try it out. I will follow up in this forum thread.

InTheAir
Posts: 35
Joined: Tue Jan 22, 2013 8:38 am

Re: Delay upon answering

Post by InTheAir » Thu Jan 24, 2013 5:25 pm

Hi lbmofo,

I do have three DECT 6.0 bases but I have tried each individually. The 6219 and 6229 (which use the same handsets) both have the delay but the newer 6519 seems OK, but it only has two handsets ( I got it free with a recent Staples order).

If I connect a wired phone to the Telo it is fine, no delay.

Hi Tony,

It would be great if you could try the same model as I have... one problem though is that mine is a couple of years old.

Thanks All.

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lbmofo
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Re: Delay upon answering

Post by lbmofo » Thu Jan 24, 2013 5:28 pm

InTheAir wrote:I do have three DECT 6.0 bases but I have tried each individually.
When trying individually, did you take out the battery from the unused handsets in addition to unplugging the unused bases?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Tony
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Re: Delay upon answering

Post by Tony » Thu Jan 24, 2013 5:31 pm

InTheAir wrote: Hi Tony,
It would be great if you could try the same model as I have... one problem though is that mine is a couple of years old.
Yep, I am getting a 6219. I should receive it next week and will try it.

InTheAir
Posts: 35
Joined: Tue Jan 22, 2013 8:38 am

Re: Delay upon answering

Post by InTheAir » Thu Jan 24, 2013 5:40 pm

Ibmofo, Yes, I did.

One thing I forgot to mention was that the CS6219 with 7 handsets was running fine on my Bell Canada land line forever. I just unplugged the base from Bell and plugged it into the Ooma Telo and the delay started.

Thanks

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