This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#103291 by thunderbird
Sun Nov 18, 2012 6:03 pm
rumarxist? wrote:Experiencing numerous dropped calls with Ooma Telo behind CenturyLink PK5001Z modem/router. Anyone have the solution?

First do this:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.
#103294 by thunderbird
Sun Nov 18, 2012 7:03 pm
rumarxist?
next try this:
You can access Ooma Setup, click on Status tab to access the Status page for the "TO INTERNET port:" IP address that is assigned to the Ooma Telo. In the procedure, instead of using the computer IP address, use the IP address assigned to the Ooma Telo.

Do the procedure at this site:
http://us.battle.net/wow/en/forum/topic/6794642466
#103305 by thunderbird
Mon Nov 19, 2012 5:59 am
rumarxist? wrote:Done. Now Ooma (to internet port IP address) is "DMZ hosted device". I'll have to give this some time to see how well it works. Thanks.

Make sure you keep the CentryLind PK5001Z Modem/Router's firmware up to date.

They will fix this problem eventually??
#103307 by rumarxist?
Mon Nov 19, 2012 6:39 am
thunderbird wrote:rumarxist?
next try this:
You can access Ooma Setup, click on Status tab to access the Status page for the "TO INTERNET port:" IP address that is assigned to the Ooma Telo. In the procedure, instead of using the computer IP address, use the IP address assigned to the Ooma Telo.

Do the procedure at this site:
http://us.battle.net/wow/en/forum/topic/6794642466


UPDATE: Tried this. Phone & internet seems to work as well as before. Tested phone only with Ooma mobile Android app using cell phone to call Ooma Telo home phone. With very strong wi-fi signal, calls dropped after apprx 36 seconds. Next, I configured integrated modem/router to work only as DSL modem, then connecting Ooma Telo between modem and a Netgear router, as recommended in option 2A in Ooma Quick Start Guide. Test call to Ooma Telo home phone via. regular cell phone had no issues. Calls still drop when using Ooma mobile app on cell phone, but hopefully one of these solutions will solve the other dropped calls. Thanks.

Setting up Zyxel PK5001Z to work as modem only:
http://www.youtube.com/watch?v=eu1YDchv ... 7B1B6E51AC

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