Portable phone base placement, wireless interference

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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squirrelworks
Posts: 2
Joined: Mon Jun 25, 2012 4:53 am

Portable phone base placement, wireless interference

Post by squirrelworks » Mon Jun 25, 2012 5:19 am

Has anyone had issues with the placement of portable phones (not cellular) and the ooma base? I had to replace TVs, dvds, modem, router and ooma due to a lightning strike. The house phone base station is connected directly to ooma and ooma is between the cable modem and router but I am experiencing choppy reception. The new systems all have bluetooth, wireless etc and are in close proximity to each other. Before I physically separate everything, has anyone experienced voice quality issues due to wireless interference?

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Portable phone base placement, wireless interference

Post by EX Bell » Mon Jun 25, 2012 6:23 am

Everything fried by lightening! That sucks. I'll bet you see the value in surge protectors now. Not only would they have likely protected your equipment (if they hadn't already absorb too many surges) and if they didn't, most surge protector manufacturers will cover your resulting equipment losses.

Strong magnetic fields can be an issue with the Telo. I have experienced this first hand when my wife had placed her Powermat charger right next to the Telo. Phones that are not DECT 6.0 can interfere with WiFi. I also experienced this in my early days and blamed the Telo at first, but soon figured out it was the crap Uniden 5GHz cordless phones. Every time we turned one on, the wireless network just dropped out completely!
Replaced with Panasonic DECT 6.0 (see my signature) and all is well.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

squirrelworks
Posts: 2
Joined: Mon Jun 25, 2012 4:53 am

Re: Portable phone base placement, wireless interference

Post by squirrelworks » Mon Jun 25, 2012 9:15 am

Everything WAS on a surge protector. The lightning strike by-passed the usual route and came in on the satellite cable and in the process fried the cable in two.
So if the phones can cause the WiFi to drop out it’s not stretch for the WiFi to cause interference with the phones. Thanks for the input.

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