This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#94369 by jblock312
Sun Mar 25, 2012 1:04 pm
Undoubtedly this topic has come up before, but I was wondering how many quality issues being discussed here are not really Ooma's fault, but a problem with internet service.
We just endured a two month period with really bad DSL service. My Ooma had all the symtoms you read about here - dropped calls, warbling, stuttering, calls not completed, etc. Speedtest results were variable. Sometimes pretty good, and then just awful. Modem resyncing 5 or 6 times a day, at least.
Getting DSL service back to normal was quite the ordeal. Some of the gems from ATT during the many happy hours spent on the many service calls:
"Your service checks out fine. No problem here - must be your equipment."
"Wow, these are really serious line quality problems"
"Apparently, someone has stolen your password, and many people are connecting to your account. That's what's causing all your dropouts" (seriously)
And my favorite, "there, we fixed it"
I could go on. The point is, with the ISP problem fixed finally (fiber optic feed, so I'm told) our Ooma works perfectly. Absolutely flawless since the repairs. All problems gone. Before ranting about Ooma, maybe the first thing folks should do is make sure their internet is working as it's supposed to.

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