Finally Ooma Telo Firmware Update 50832 Release

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Finally Ooma Telo Firmware Update 50832 Release

Post by thunderbird » Thu Nov 03, 2011 12:14 pm

Finally Ooma Telo Firmware Update 50832 will be "Pushed" out over the next two week period of time.

See viewtopic.php?f=10&t=12746 For Ooma Telo Firmware Update release notes.

Post your comments and your problems with the new firmware update here, in this thread.

Check for the version of Ooma Telo firmware that you have by Dialing *#*#001. The firmware version audio comes out of your Ooma Telo Speaker after dialing *#*#001 in one of your phones.

rp1
Posts: 2
Joined: Sat Jul 23, 2011 12:22 pm

Re: Finally Ooma Telo Firmware Update 50832 Release

Post by rp1 » Sat Nov 05, 2011 7:56 am

I don't want to jinx anything but I was upgraded to 50832 last week after sending an email to customer service. So far I think this has improved things so I think they are on to something. I have not heard Mr Roboto since the upgrade but I also don't talk alot.

In my case, my internet is wireless via a 900 MHz Radio link. My connection is usally symetrical with about 1.3 Mbs up and down. My QOS is set for 500 Kbs up and down. I'll continue to monitor and will post an update in a few weeks. :)

thecgmguy
Posts: 46
Joined: Tue Nov 16, 2010 3:33 pm

Re: Finally Ooma Telo Firmware Update 50832 Release

Post by thecgmguy » Sun Nov 06, 2011 6:10 pm

I've actually noticed a major improvement since 49977

I hope things get better and better. =)

Cyberchat
Posts: 113
Joined: Wed Mar 23, 2011 2:01 pm

Re: Finally Ooma Telo Firmware Update 50832 Release

Post by Cyberchat » Mon Nov 07, 2011 12:22 pm

thunderbird wrote:Finally Ooma Telo Firmware Update 50832 will be "Pushed" out over the next two week period of time.

See viewtopic.php?f=10&t=12746 For Ooma Telo Firmware Update release notes.

Post your comments and your problems with the new firmware update here, in this thread.

Check for the version of Ooma Telo firmware that you have by Dialing *#*#001. The firmware version audio comes out of your Ooma Telo Speaker after dialing *#*#001 in one of your phones.
Hmmmmm! This is the first time that I've heard of the dialing sequence of *#*#001 to get configuration information out of he Telo device. It works, however. You can also get the Firmware version by using your browser to navigate to http://setup.ooma.com. You'll see the Firmware version information in the upper right-hand corner of the page.
First year: Modem-->OomaTelo-->Router
Now: Modem-->Router-->OomaTelo
Ooma Premier, two phone numbers
Ooma Handset
AT&T DECT-6.0 two-line base with four remotes & headset

lone_wolf
Posts: 3
Joined: Fri Oct 28, 2011 7:52 am

Re: Finally Ooma Telo Firmware Update 50832 Release

Post by lone_wolf » Tue Nov 08, 2011 6:31 pm

How do I get this upgrade as mine is older and has the Mr. Roboto problem with sound quality? Thanks

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Finally Ooma Telo Firmware Update 50832 Release

Post by thunderbird » Tue Nov 08, 2011 7:47 pm

lone_wolf wrote:How do I get this upgrade as mine is older and has the Mr. Roboto problem with sound quality? Thanks
Within the next couple of weeks the new firmware version will be automatically "pushed" out to you.

Previously if people had the Robotic Voice issue, if they contacted Ooma Customer Support Second Level, an advanced copy of the firmware would be "pushed" out. But I don't know if Ooma Customer Support is still doing this, since everyone is now getting the firmware update. You could try.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

etters
Posts: 11
Joined: Tue Oct 11, 2011 7:03 pm

Re: Finally Ooma Telo Firmware Update 50832 Release

Post by etters » Wed Nov 09, 2011 6:03 am

I have just received Firmware 50832 and it does seem to have eliminated the robotic voice issue - even for longer calls to a cell phone. My update apparently was part of the regularly scheduled Ooma update distribution process.

WJBertrand
Posts: 123
Joined: Mon Aug 15, 2011 8:53 pm
Location: Ventura, CA

Re: Finally Ooma Telo Firmware Update 50832 Release

Post by WJBertrand » Wed Nov 09, 2011 10:20 am

I received it sometime in the last day or so. Haven't noticed any difference yet, but I was not having the robo-voice problem. Does anyone know if this fixes the random tones problem? When I call home to my Ooma from another phone and speak with my wife I occassionally hear tones as though she's pressing keys on the phone (she swears she's not and she doesn't hear them at her end). She told me other callers she speaks to have the same complaint. No one has complained to me about this when I use Ooma however. Seems to happen when she laughs or speaks more loudly.
WJBertrand
Ventura, CA

Hollywood
Posts: 139
Joined: Sun Mar 14, 2010 9:05 pm

Re: Finally Ooma Telo Firmware Update 50832 Release

Post by Hollywood » Wed Nov 09, 2011 10:32 am

WJBertrand wrote:Seems to happen when she laughs or speaks more loudly.
same here when my mom calls.

joe123
Posts: 112
Joined: Tue Oct 11, 2011 12:07 pm

Re: Finally Ooma Telo Firmware Update 50832 Release

Post by joe123 » Wed Nov 09, 2011 10:41 am

etters wrote:I have just received Firmware 50832 and it does seem to have eliminated the robotic voice issue - even for longer calls to a cell phone. My update apparently was part of the regularly scheduled Ooma update distribution process.
I never had the robotic issue. I just noticed that my Ooma Telo got this update. All is well still.

So this begs to ask for those long timers here. If a firmware update makes things bad for you, are you able to request a previous firmware that worked?

I guess I am asking for those that everything is working just fine, can you opt to stay on with a working firmware?

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