This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#86959 by thunderbird
Fri Sep 09, 2011 9:44 am
bobboothe wrote:Did anyone figure out a resolution for this problem? I'm suddenly having the same issue out of the blue.
Is there anything that can be done or does it fix itself?

Please list you area code, (but not your whole phone number).

First:
Power off the Ooma device for fifteen minutes. This allows time for the Ooma servers to reload/reset your Ooma profile. Then repower the Ooma device and test.

Second:
For testing and isolation, disconnect all phones from the Ooma device. Remove power from your wireless phone base. Connect only one corded phone to the Ooma device's Phone port and test.

Third:
For testing and isolation, setup Modem-Ooma-corded phone only and test. This means that the router and all other LAN equipment is unpowered and disconnected from the Modem-Ooma test setup.

Forth:
Last resort, Contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm

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