2nd line rings and telo dumps call on 1st line

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JJHOTH
Posts: 3
Joined: Mon May 30, 2011 9:52 am

2nd line rings and telo dumps call on 1st line

Post by JJHOTH » Wed Aug 17, 2011 4:02 pm

Well the while on a call when 2nd line rings all get dumped is back....

I was surprised at the outage this morning, I design and build data centers so having a partial power issue realy does not give me the warm and fuzzies,but understand the " that should never have happened "

I can also state I have done everything to fix my second line issue that was on my last post. MAC address and all was done.. Just an hour ago a 2nd call came in while the wife was on the 1st line, the telo and all phones began to ring continuously an yup both calls were dumped. OOMA support PLEASE had to stop the wife from drop kicking the telo! I have set my folks up with a unit with the same service and equipment no issues.. I've been a huge supporter but this is getting old.. 20Mb download 5Mb upload bandwith is not a problem...

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: 2nd line rings and telo dumps call on 1st line

Post by thunderbird » Wed Aug 17, 2011 5:48 pm

JJHOTH wrote:Well the while on a call when 2nd line rings all get dumped is back....

I was surprised at the outage this morning, I design and build data centers so having a partial power issue realy does not give me the warm and fuzzies,but understand the " that should never have happened "

I can also state I have done everything to fix my second line issue that was on my last post. MAC address and all was done.. Just an hour ago a 2nd call came in while the wife was on the 1st line, the telo and all phones began to ring continuously an yup both calls were dumped. OOMA support PLEASE had to stop the wife from drop kicking the telo! I have set my folks up with a unit with the same service and equipment no issues.. I've been a huge supporter but this is getting old.. 20Mb download 5Mb upload bandwith is not a problem...
For testing, trade your folks Ooma device and test your Ooma device at your folks place, and test your folks Ooma device at your home, and see if the problem follows your Ooma device, or stays in your home.

Delmardad
Posts: 3
Joined: Sat Oct 03, 2009 12:11 pm

Re: 2nd line rings and telo dumps call on 1st line

Post by Delmardad » Mon Sep 05, 2011 7:49 am

I have the same issue. Have you heard of any solution to this? Do you know if OOMA support has been notified?

hth
Posts: 2
Joined: Tue Mar 29, 2011 2:03 pm

Re: 2nd line rings and telo dumps call on 1st line

Post by hth » Wed Sep 21, 2011 10:54 pm

I am having the exact same problem with the two line cutoffs. When on one line and another call comes in, both calls are lost and sometimes it is necessary to power off the Telo in order to regain service. I reported this to OOMA tech support over two weeks ago with no response. They told me that it was because I have wireless broadband that I'm having this problem, but my speed, up and down, plus ping response times are good. They are burying their head in the sand and not admitting that they have a design problem. If anyone is interested I will provide my trouble ticket.

If you are having this problem and you are on cable, DSL etc. please let me know. This needs to be fixed now!

hth
Posts: 2
Joined: Tue Mar 29, 2011 2:03 pm

Re: 2nd line rings and telo dumps call on 1st line

Post by hth » Tue Jan 17, 2012 11:33 am

This problem still exist, months after it being reported. It just happened to me again and for that matter every time I'm on a call and another call comes in it dumps the first call. I can answer the second call and talk OK, but the first call has been cut off. Sure wish this would be fixed, as it has become a very serious issue with me. Incident # 111212-000971

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: 2nd line rings and telo dumps call on 1st line

Post by thunderbird » Tue Jan 17, 2012 12:28 pm

I wonder what would happen if you removed power from the Ooma device for one hour, then repowered the Ooma device? Then test.

markcooper555
Posts: 3
Joined: Mon Jan 30, 2012 9:31 pm

Re: 2nd line rings and telo dumps call on 1st line

Post by markcooper555 » Tue Apr 10, 2012 5:52 pm

hth,

Have you heard of any resolution from Ooma? I've been having (or rather I should say my wife has been having this problem for a few months). I opened my own case with Ooma support: My Ooma telo is on a static IP address, we fooled around with the QoS setting, ran network speed tests, etc. The problem didn't seem to occur when I was on the phone with support, so there's some condition I haven't clued into yet. However, it happened again yesterday--a second call came in and we had to reboot the telo device to get any phone service.

My wife has given me another week to see if Ooma can be saved otherwise I've been ordered to look at PhonePower and other VOIP providers. I have been VERY pleased with the Ooma features and call quality; however, the second line issue is a deal-breaker.

Anyone else out there having this same issue or heard of a resolution?

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lbmofo
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Re: 2nd line rings and telo dumps call on 1st line

Post by lbmofo » Tue Apr 10, 2012 6:01 pm

One user having this issue found the culprit. Are you in similar situation?
PetalumaRealtor wrote:Problem Corrected.
I found what was causing my problem. I had my telo right next to the base of my Panasonic cordless phone. When a second line rang the signals were interfering with each other trying to ring the telo handsets and the Panasonic handsets. I moved them about a foot apart and all is well. :D
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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markcooper555
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Joined: Mon Jan 30, 2012 9:31 pm

Re: 2nd line rings and telo dumps call on 1st line

Post by markcooper555 » Tue Apr 10, 2012 7:34 pm

I did see that response. Fortunately (unfortunately?) I use the telo handsets, so there's no other cordless phone system in the same room as my telo base station. The Telo base is at least 14 inches from any other electronic device (laptop, wired telephone, cell phone, wireless router, etc.) I wish my problem were that easy to fix.

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