This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#79663 by rlbatch
Mon Apr 18, 2011 9:40 am
Hi Thunderbird,
Here is my info:
Current Telephone Company:
Current Provider

Original Telephone Company:
Qwest Corporation

Original Telephone Company Type:
Regional Bell Operating Company (RBOC)

Estimated City:

Estimated Region:

I do not know how to check the exact delay time but it is so long that people have a very difficult time carrying on the conversation and the have to call me back to eliminate the delay.

#79666 by horsecore
Mon Apr 18, 2011 11:15 am
kdawgud wrote:Current Telephone Company:
Choice One Communications Inc.

Original Telephone Company:
Choice One Communications Inc. - Oh

Original Telephone Company Type:
Competitive Local Exchange Carrier (CLEC)

Delay is usually around 800-900ms. I have had the delay issue since I first got Ooma a couple weeks ago.

Well looky here - we both have Choice One Communications as our carrier and both have significant delay. Coincidence? Perhaps, but time will tell I suppose...
#79676 by danlisman
Mon Apr 18, 2011 11:54 am
lbmofo wrote:
hikerwillie wrote:Current Telephone Company:
Current Provider

horsecore wrote:Current Telephone Company:
Current Provider

Something going on with

When I do a cut-n-paste from the tnid screen I get
for Current Telephone Company:
This must be some kind of HTML security coding to hide content.

I have:
Current Telephone Company: Level 3 Communications LLC
I am in Texas.
Echo test 909-390-0003 is 850 ms today with 45073 firmware.
I tried test with *98 and got 900 ms delay. Is this a clue? expected??
I have been using Telo since 12-2010 and I do not believe it has ever been any faster than this.
#79742 by nn5i
Mon Apr 18, 2011 8:08 pm
danlisman wrote:
nn5i wrote:If I reply here, does that mean I'm a problem user?

In your case the
If I reply here,
might not be necessary. :D

Oops, Many would apply that to me also. :shock:

Dang. I hope people don't start asking us how to use problems.
#79800 by jhphone
Tue Apr 19, 2011 6:14 pm
Current Telephone Company:
XO Communications Inc

Original Telephone Company:
Pacific Bell


I previously had been getting 500-600 ms on 909-390-0003, but in the last few months it is more like 800-900 ms!

I've had this problem since Ooma Day One (last Oct, I think). I'm very frustrated with this horrible, pre-Twentieth Century technology that Ooma provides.

But -- strangely -- sometimes a cell phone call has little noticeable delay. Also, mentioned here before, a call from the UK had no delay at all! Not so for land-line calls to my area code (650, same as Ooma) or anywhere else in North America.

I assume I don't have the newest firmware, as when I dial *#*#001 I get get a fast-busy squawk rather than the new magic number.
#79827 by thunderbird
Wed Apr 20, 2011 10:21 am
The most important part of this data collection page is who your Carrier is. Please look up your phone number in and sign in to the Ooma Forum and Edit your posts to include the Correct carrier.

Current provider is not a correct answer.

Ooma isn't your Carrier, to find your carrier you have to look it up using and your current phone number.
#79880 by stubeeef
Wed Apr 20, 2011 11:22 am
Current Telephone Company:
Level 3 Communications LLC
Original Telephone Company:
Carolina Tel. & Tel. Co. (united Sym)
Original Telephone Company Type:
Independent Telephone Company (ICO)

forum name Stubeeef as listed.
Problem since installation with at my mothers house in December I think
Delay about 3-5 seconds when answering the phone.

download 6.83Mbs
upload .36Mps

Upstream jitter 1.6ms
downstream jitter 0
Upstream packet loss 0.0%
downstream packet loss 0%
Upstream packet order 100%
Packet discards 0.0%
MOS 4.0

This has made me stop recommending Ooma to anyone-I bought this for my 78yr old mother to save her $$ but she can't stand the problems. I can't get it to be fixes after multiple attmepts.
#79883 by paladin252
Wed Apr 20, 2011 11:29 am
Current Telephone Company:
Choice One Communications Inc.
Original Telephone Company:
Level 3 Communications Llc - Ma
Original Telephone Company Type:
Competitive Local Exchange Carrier (CLEC)

half second delay on most local area code calls. 2-3 second delay to brazil (canceled long distance plan because of this).

comcast internet speed as tested on
30mbps download
3mbps upload
0 packet loss
2-5ms jitter

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