Problem Calliing to Magicjack #'s from Ooma Phone

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
Post Reply
Cataphract
Posts: 11
Joined: Mon Jan 24, 2011 1:10 pm

Problem Calliing to Magicjack #'s from Ooma Phone

Post by Cataphract » Thu Feb 17, 2011 8:19 am

I have come across a very weird issue when calling Magicjack #'s with Ooma. I have given MJ's to my folks, my wife's folks and her sister, all of them live overseas but the MJ has a local # from my own calling area.

So everything was fine and I was able to communicate with all three MJ #'s from my landline. Once i switched to Ooma, when i try to call any of those 3 #'s, it rings two times and then everything goes silent on my end, no tone, nobody talking etc..and then in a few seconds, I get the dialtone back on my ooma phone. All the while the parties on the other side say that they pick up the phone and start talking but can't hear a thing on our side.

This is happening consistently on all Three MJ #'s. I am able to call the MJ #'s just fine if I call using my cell phone or even from my office. They are able to call my Ooma # just fine from their MJ #. The only problem is placing calls from my Ooma # to the MJ #.

Has anyone else experienced this? I would really like to find a solution to this as it has frustrated my wife to no end and she is almost to the point where she is beginning to think this was a bad decision as over 50% of our calls are those 3 #'s.

Any help solving this problem is greatly appreciated.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Problem Calliing to Magicjack #'s from Ooma Phone

Post by lbmofo » Thu Feb 17, 2011 8:47 am

I'd email ntoy and tell him what these 3 MJ #s are: memberlist.php?mode=email&u=107
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Problem Calliing to Magicjack #'s from Ooma Phone

Post by EA PA » Thu Feb 17, 2011 8:59 am

You try dial *99 first?
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

Cataphract
Posts: 11
Joined: Mon Jan 24, 2011 1:10 pm

Re: Problem Calliing to Magicjack #'s from Ooma Phone

Post by Cataphract » Thu Feb 17, 2011 10:30 am

EA PA wrote:You try dial *99 first?

I have not tried that. Could you please explain the reason to dial *99 before the number?

Cataphract
Posts: 11
Joined: Mon Jan 24, 2011 1:10 pm

Re: Problem Calliing to Magicjack #'s from Ooma Phone

Post by Cataphract » Thu Feb 17, 2011 10:32 am

lbmofo wrote:I'd email ntoy and tell him what these 3 MJ #s are: memberlist.php?mode=email&u=107
Ok. I will do that. Btw, who is ntoy and how can he help?

Cataphract
Posts: 11
Joined: Mon Jan 24, 2011 1:10 pm

Re: Problem Calliing to Magicjack #'s from Ooma Phone

Post by Cataphract » Thu Feb 17, 2011 10:38 am

lbmofo wrote:I'd email ntoy and tell him what these 3 MJ #s are: memberlist.php?mode=email&u=107

Just emailed him. And did a search on ntoy and figured out that he is an Ooma rep, probably someone who can help.

Thanks for all your help!

Post Reply