Not receiving/dropped calls

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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ZohMom
Posts: 6
Joined: Thu Jan 20, 2011 2:24 pm

Not receiving/dropped calls

Post by ZohMom » Thu Jan 20, 2011 2:46 pm

I am experiencing several problems. The one that concerns me the most is that I'm not getting all my calls. Today my call log says I missed 7 calls but I was home all day. Four of them left messages on the hub. In between the missed calls I did receive other calls that rang through and I answered. This has been happening for a few weeks now. Also have had dropped calls and stuttering that only I can hear sometimes. And the past couple of weeks it seems to take a long time after I dial a number before it starts to ring.
We were considering upgrading to the premier service but now with all the missed calls I'm not sure Ooma is for me.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Not receiving/dropped calls

Post by lbmofo » Thu Jan 20, 2011 2:59 pm

You may want to check this thread out about voice quality issues: viewtopic.php?t=10023
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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