Phone rings and then hangs up

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jimayers
Posts: 18
Joined: Tue May 06, 2008 6:59 pm

Phone rings and then hangs up

Post by jimayers » Tue Mar 17, 2009 3:12 pm

Hi - lately our phone will ring once and then hang up, ring again and then hang up. Eventually it will ring several times to where we can answer the phone. This happens about every 8th to 9th call.

ALSO - The caller often complains that they hung on waiting fo someone to pick up (10 rings on their end) and it only rang once or twice on ours.

Thanks for any help - Jim Ayers

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Phone rings and then hangs up

Post by murphy » Tue Mar 17, 2009 3:15 pm

What kind of phone is it? What is it's REN number (It's on the phone's label)?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jimayers
Posts: 18
Joined: Tue May 06, 2008 6:59 pm

Re: Phone rings and then hangs up

Post by jimayers » Tue Mar 17, 2009 3:21 pm

I have 2 phones and both have the same problems.
1 - GE with a REN 1.0B
2 - Panosonic with a REN 0.1B

Thanks - Jim A

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Phone rings and then hangs up

Post by murphy » Tue Mar 17, 2009 3:54 pm

Those are fine. What I thought the problem might be is not the case.

Are the phones connected to the hub or are you feeding the hub's phone port into your house wiring?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

sclabrl
Posts: 8
Joined: Fri Mar 13, 2009 1:20 pm

Re: Phone rings and then hangs up

Post by sclabrl » Tue Mar 17, 2009 6:14 pm

Mine is doing the same thing...anybody know why?

jmbyars
Posts: 3
Joined: Fri Jan 16, 2009 7:28 am

Re: Phone rings and then hangs up

Post by jmbyars » Mon Apr 06, 2009 8:48 am

Mine has been doing the same thing for a few weeks now. Kind of irritating. My wife is getting tired of all the kinks in the system.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Phone rings and then hangs up

Post by WayneDsr » Mon Apr 06, 2009 9:08 am

I would call ooma customer support. If you're having an issue with ooma it can't be fixed unless THEY know about it.

Then post your results here for others.

Wayne

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