OOMA porting problem

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lbmofo
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Re: OOMA porting problem

Post by lbmofo » Tue Dec 14, 2010 6:54 am

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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jenb
Posts: 2
Joined: Tue Dec 14, 2010 3:26 am

Re: OOMA porting problem

Post by jenb » Tue Dec 14, 2010 12:54 pm

Thanks for your suggestion. I've tried several times. All I get is a canned response, if I get a response. I've been calling almost daily and everytime the customer no service rep tells me that someone will respond that day. Unfortunately, that doesn't happen. I wish I hadn't spent $360 on this already. A friend suggested MagicJack the other day, it now seems to be a better solution. Hopefully someone from Ooma will respond.

ntoy

Re: OOMA porting problem

Post by ntoy » Tue Dec 14, 2010 2:52 pm

jenb wrote:Thanks for your suggestion. I've tried several times. All I get is a canned response, if I get a response. I've been calling almost daily and everytime the customer no service rep tells me that someone will respond that day. Unfortunately, that doesn't happen. I wish I hadn't spent $360 on this already. A friend suggested MagicJack the other day, it now seems to be a better solution. Hopefully someone from Ooma will respond.
Hello jenb,

I understand your concerns & asked our porting team for an update. Looks like one of your numbers is set for 12/21. The other number is estimated on 12/21; we're waiting on a final date.\

Thanks for your patience!

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: OOMA porting problem

Post by lbmofo » Tue Dec 14, 2010 5:28 pm

jenb wrote:A friend suggested MagicJack the other day, it now seems to be a better solution.
I've heard some horror stories about MagicJack. When the PC is busy doing something, you can kiss your voice quality good bye.

I've experienced it first hand too. A gal at work comes on conference calls often with her MagicJack. She frequently sounds like a female Max Headroom. :P

Besides, you can't port your number to MagicJack.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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