My main number cant receive call, but secondary # can

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scottchen
Posts: 1
Joined: Sat Oct 23, 2010 10:32 pm

My main number cant receive call, but secondary # can

Post by scottchen » Sat Oct 23, 2010 10:39 pm

I just purchased OOMA telo with handset 2 days ago, after installation, activation. i picked a NY phone number and can make calls. however, i cant receive any incoming call from my main number. i checked "dont disturb me " is not on.
Then i actived a secondary phone number in different state. Surprisely, the secondary number can receive incoming calls.
What should i do?

Thanks for help.
Scott

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: My main number cant receive call, but secondary # can

Post by lbmofo » Sun Oct 24, 2010 1:00 am

Maybe a routing issue with your primary number. Call Customer Service to have them investigate. Maybe even get another number assigned.
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Hardware: Telo & Hub
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