Any suggestions as to what I have done wrong?
Are you having trouble with all outbound calls? Were you able to make outbound calls after your number ported?
You will need to jot down recent call examples. Please include the date, timestamp, outbound phone number, outbound carrier, & symptom. You can send me a pm or contact our support folks with that info.
I am running a integrated modem/wireless router. The label actually says Pirelli DRG A124G n-400-000-4-8-YA.
My phone is a base unit with one cordless but for the sake of troubleshooting I used a known good standard phone with no cordless attachment. There was no difference. Maybe there is a firewall issue that is not allowing me access to the internet? I have encrypted the wireless portion of my router but I didn't think that would cause a issue since OOMA is not wireless.
Any thoughts or suggestions are greatly appreciated. I am up for anything at this point short of giving up on this project.
I have just been on the telephone with support for my ADSL. They say the need to know which port to open for the OOMA box to work. I don't know what to tell them. They were not able to tell me what they were looking for as a port number. I believe the firewall on my modem is causing the problem and with the provider asking for the port number to open it makes it seem even more logical that this is the error.
I hope someone from OOMA or someone else can tell me either what the port number is or how to locate the number.
http://www.ooma.com/support/knowledgeba ... vice-ports
UDP 53, UDP 123, UDP 514, UDP 1194,UDP 3386, UDP 3480, UDP 10000-20000, TCP 53 and TCP 443.
I found that also. Thanks for trying to help. I forwarded this information to my ADSL provider. The provider asked me which IP address I wanted these opened to and I went to http//setup.ooma.com I gave them the ip address of my modem, not the home port. I have recycled the modem/router and the OOMA box. I still can not access voice mail. I am using that as my indicator as to whether this is working or not. I have told OOMA to use the built in MAC address. I do not understand what PPPoE is and whether I need to configure it or not. I imagine if I do I can set the IP address to static and not mess with it anymore. I also do not have a clue what DMZ is or if I need to be concerned with that.
Thanks to everyone that contributed to this successful installation.
That makes any computers sitting behind that firewall immune to any kind of attack, but it also makes it impossible to do anything useful on the Internet, since any and all incoming bytes (and maybe all outgoing bytes too) are stopped at the firewall.
If you then configure the firewall to unblock a judiciously chosen array of specific ports for inbound and outbound traffic, the connection becomes useful for certain tasks, instead of totally useless.
But if you disable the firewall, what is there to unblock?