Ooma scout keeps on dropping connection to Hub

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unseengundam
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Joined: Mon Oct 04, 2010 7:34 pm

Ooma scout keeps on dropping connection to Hub

Post by unseengundam » Mon Oct 04, 2010 7:48 pm

I having trouble with Ooma scout, it keep on dropping connection to Ooma Hub. I have a Ooma Hub wall's connected to phone line and Ooma scout connected a wall jack. I have no problems with Ooma Hub connection (always has blue) light on and can use the phone. But the Ooma scout keeps on dropping connection (turns red or blank light). I have no actual phone line connected outside nor DSL, so there really shouldn't be any interference. When scout does stay connect the phone voice quality seem just fine.

This is very troublesome since my scout is connected main phone downstairs (hub upstairs). I keep on having dropped calls due scout losing connection and often can't make phone calls either since the scout again has dropped connection. :(

ntoy

Re: Ooma scout keeps on dropping connection to Hub

Post by ntoy » Tue Oct 05, 2010 8:14 am

Hello,

Since you have nonlandline configuration & to further isolate:

-try moving the scout, scout power supply, & phone connected to scout and move them over to the hub
-connect a phone wire from the hub's wall port directly to the scout's wall port
-power up the scout
-once the scout goes blue, try testing.

If it is stable, there maybe an issue with the wall jack or the wiring.

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lbmofo
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Re: Ooma scout keeps on dropping connection to Hub

Post by lbmofo » Tue Oct 05, 2010 8:25 am

Also, make sure your house wiring is disconnected from the telephone company at the Network Interface Box outside your house.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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unseengundam
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Re: Ooma scout keeps on dropping connection to Hub

Post by unseengundam » Tue Oct 05, 2010 7:35 pm

ntoy wrote:Hello,

Since you have nonlandline configuration & to further isolate:

-try moving the scout, scout power supply, & phone connected to scout and move them over to the hub
-connect a phone wire from the hub's wall port directly to the scout's wall port
-power up the scout
-once the scout goes blue, try testing.

If it is stable, there maybe an issue with the wall jack or the wiring.
I actually had problem with direct setup (as you described). The scout plugged directly in to "wall" of Hub gave off red light and then light went blank. It never works with direct scout -> hub connection.

Somehow it actually works 50% of time when hub goes to wall, through the phone wires, and then I connect scout to another wall jack. Kind of weird, never understood that.
Last edited by unseengundam on Tue Oct 05, 2010 8:11 pm, edited 1 time in total.

unseengundam
Posts: 4
Joined: Mon Oct 04, 2010 7:34 pm

Re: Ooma scout keeps on dropping connection to Hub

Post by unseengundam » Tue Oct 05, 2010 7:36 pm

lbmofo wrote:Also, make sure your house wiring is disconnected from the telephone company at the Network Interface Box outside your house.
I will see if I can figure out how to do that. I actually have Verizion FIOS, I believe the phone line was connect to the Verizon FIOS ONT.

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lbmofo
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Re: Ooma scout keeps on dropping connection to Hub

Post by lbmofo » Tue Oct 05, 2010 7:52 pm

unseengundam wrote:I actually had problem with direct setup (as you described). The scout plugged directly in to "wall" of Hub gave off red light and then light went blank. Somehow it actually works 50% of time when hub goes to wall and then I connect scout to another wall jack. Kind of weird, never understood that.
Does the Scout work 100% of time when directly connected to the Hub (wall to wall port) or no?
Not sure if FIOS uses the phone line or not. If it does then you might want to xmit the wall port signal from the Hub to the Scout via the 2nd pair. L1, L2, L1+L2 splitter by the Hub and Scout will do the trick unless you want to rewire the jacks by them.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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unseengundam
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Re: Ooma scout keeps on dropping connection to Hub

Post by unseengundam » Tue Oct 05, 2010 8:10 pm

lbmofo wrote:
unseengundam wrote:I actually had problem with direct setup (as you described). The scout plugged directly in to "wall" of Hub gave off red light and then light went blank. Somehow it actually works 50% of time when hub goes to wall and then I connect scout to another wall jack. Kind of weird, never understood that.
Does the Scout work 100% of time when directly connected to the Hub (wall to wall port) or no?
Not sure if FIOS uses the phone line or not. If it does then you might want to xmit the wall port signal from the Hub to the Scout via the 2nd pair. L1, L2, L1+L2 splitter by the Hub and Scout will do the trick unless you want to rewire the jacks by them.
Scout 100% DOES NOT work when directly connected to Hub. The scout works about 50% of time when connected to wall -> phone line wires -> wall on hub.

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lbmofo
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Re: Ooma scout keeps on dropping connection to Hub

Post by lbmofo » Tue Oct 05, 2010 8:40 pm

100% not working doesn't make sense when it works some of the time when connected via house wiring. Must be the phone cord you are using to connect Scout's wall port directly to Hub's wall port?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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