Was working before Vacation, Now red flash

Need extra help installing your Ooma Hub or Telo system? Let us know.
Post Reply
User avatar
BobB
Posts: 57
Joined: Thu Oct 29, 2009 8:28 am

Was working before Vacation, Now red flash

Post by BobB » Thu Sep 30, 2010 8:29 am

I turn off all my electronics while on vacation. As I have done before, I turn them on when I get home, only this time my Telo is flashing red. I have been using the Telo after the router and it has been working fine for months.Replacing the cables has not helped. When I connect the Telo directly to the modem the "PC" light does not light showing no connection. When I hook it directly to the router still no connection light on the router either. When the Telo is powered up I get: # 1 & #2 light up blue then go out. The trash can and the mail symbol light up blue briefly. Then the <<, stop, play, >> sequence from left to right for about a minute then go out and the Ooma symbol start flashing red.
Any ideas?
Thanks,
Bob

ntoy

Re: Was working before Vacation, Now red flash

Post by ntoy » Fri Oct 01, 2010 8:58 am

Hello,

Please contact our support folks & they can further assist to troubleshoot your box.
If it turns out to be defective, they can RMA your box.

User avatar
BobB
Posts: 57
Joined: Thu Oct 29, 2009 8:28 am

Re: Was working before Vacation, Now red flash

Post by BobB » Fri Oct 01, 2010 1:53 pm

FYI I called tech support today. Went through level 1 support with no luck. I was transfered to level 2 with no luck either. They are sending me another Telo. It seems mine won't connect with the modem. They handled the situation quickly. All is well.
Bob

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Was working before Vacation, Now red flash

Post by lbmofo » Fri Oct 01, 2010 1:57 pm

Among the different things tech support asked you to do, was one of them taking the ethernet cable between modem and ooma out and swapping the plugs?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
BobB
Posts: 57
Joined: Thu Oct 29, 2009 8:28 am

Re: Was working before Vacation, Now red flash

Post by BobB » Sun Oct 03, 2010 6:32 am

lbmofo wrote:Among the different things tech support asked you to do, was one of them taking the ethernet cable between modem and ooma out and swapping the plugs?
Yes, And I even tried a new ethernet cable.
Thanks for the suggestion,
Bob

User avatar
BobB
Posts: 57
Joined: Thu Oct 29, 2009 8:28 am

Re: Was working before Vacation, Now red flash

Post by BobB » Tue Oct 05, 2010 6:47 am

FYI Update

I received the replacement today, plugged it in and it is working well.

THANKS OOMA

Another satisfied customer,
Bob :D

Post Reply