Need extra help installing your Ooma Hub or Telo system? Let us know.
#65259 by DawnW
Wed Sep 22, 2010 6:44 am
Ok, for some reason we are having problems this am.

I have been on the phone with RoadRunner and finally got my internet to work and have hit all reset buttons and have plugged everything back in a few times.....

Still flashing red light on Ooma although my wireless is now working.

Remind me again.....plug in order......

Modem- Ooma- Router

Right?

I can't find my instructions at the moment but don't want to go through this again if I am doing this in the wrong order.

Thanks,

Dawn
#65260 by lbmofo
Wed Sep 22, 2010 6:47 am
Yes, that's the recommended setup.

With everything off, power up modem, wait til it gets online, then ooma til blue, then router.
#65261 by DawnW
Wed Sep 22, 2010 7:26 am
Ah, ok. I wasn't waiting until it starts before plugging in the next thing.

I will try that.

Thanks,

Dawn
#65268 by lbmofo
Wed Sep 22, 2010 8:51 am
You can have everything connected already as far as ethernet connections, just need to start off with everything off and turn on the power one by one.
#65273 by DawnW
Wed Sep 22, 2010 9:31 am
It is finally working! I guess 6th time is a charm!

Thank you,

Dawn
#65274 by lbmofo
Wed Sep 22, 2010 9:33 am
Is the little lights by the modem port (to internet) in the back of ooma flashing? If not, unplug the ethernet cable and plug in again. Preferrably, swap the plug ends with your modem.

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