Now I installed the scout and added it with the serial number and it won't work. The signal passes through it and the phones work fine, but the bottom row of lights stay red and it wont work. I have no idea where to go. I have reset the basement hub and nothing appears to help. The lights go like this:
Top two turn red then the middle two turn red and then the bottom four turn red and stay on.
I'm sure i'm doing something wrong or have not registered it correctly, but I just need some help. Customer support is not much help.
thanks for anything you can tell me!
I'm sure I don't need to connect them directly. or at least I hope so!
If you are feeding dial tone to your wall also you need a splitter so the phone port and the wall port of the hub can be combined and fed to the wall.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
OK, I'm not following this I guess. I am feeding the basement hub into the wall jack of the basement and that is it. I have the scout hub connected to the wall port upstairs and then the "phone" port on the scout to the phone upstairs.
Are you saying that I need to feed the basement hub (both ports) into the wall jack? or both ports of the scout? Either way do I then need another splitter installed for the other phones?
Sorry I seem to be so dumb. I know there is something i'm just missing. It is not logic, but this appears to be a weird set up for sure. THANK you for your patients on this!!
Yes, at the Hub, you need to combine both ports before feeding into the wall jack to distribute dialtone as well as the HPNA signal (that Scout needs to communicate with Hub). At the Scout side, unless you have Premier and want to use the instant second line feature or private device feature, I wouldn't plug a phone into the "phone" port of the Scout. I would use a duplex splitter so that your Scout can get HPNA signal and your phone a dialtone directly from the wall jack.jmoar wrote:Are you saying that I need to feed the basement hub (both ports) into the wall jack? or both ports of the scout? Either way do I then need another splitter installed for the other phones?
Thank you. I'll post back later tonight if it works or if I need more help!!!!
I unplugged the scout hub and added a splitter to put one signal to the hub and one to the phone directly. The problem now is the line to the phone is dead. If i plug it into the "phone" jack on the scout it works fine. I have replaced the splitter and the phone line and no luck what so ever. so...... Now what??
Then, unplug the Scout and plug in the phone, the phone has dialtone?
Then you have a problem with your splitter.
The splitter shouldn't have any writings on it such as L1, L2, L1+L2
Are you using one of these?
By the way, you need to use one of these duplex splitters on the Hub side as well to combine the "wall" and "phone" port to feed into the wall jack.
Bring the Scout next to the hub. Connect the WALL port of the HUB directly to the WALL port of the Scout.
Does the Scout connect now with blue light? If not, there is a problem with the Scouts serial number.
I would reboot the Hub and Scout just to make sure (sometimes this works)
Next, if the Scout works reconnect the WALL port of the Hub to the wall jack.
Disconnect the PHONE port of the Hub from the wall jack and connect a phone to the PHONE port of the Hub.
You're doing this to remove the dial tone from the rest of the house.
Bring the Scout back up into the room you want it and connect the WALL port of the Scout to the wall jack of the house.
Does the Scout connect? Blue light?
Now connect the PHONE port of the Hub to the wall jack of the house using the splitter so that the WALL port wire can also plug into the wall jack of the house. Does this turn the Scout red?
A few things I would check. Are you using DSL?
DSL can cause a problem with the signal from the Hub to the Scout.
You may need to connect the Hub to the Scout using line 2.
If not DSL, have you disconnected the main wire at the DMARK (phone company's box usually on the outside of the house) from the outside line? Usually it is just a matter of unplugging a jack in the phone box. Sometimes the main line from the phone company still has some voltage and noise on the line even though it is "disconnected".
Disconnect that plug from the main phone company's line.
Does the Scout go Blue?
That should be enough for now, I hope I've helped.
ooma hardware: core (hub/scout) and Telo
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