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#61268 by ugabdawg
Sun Aug 01, 2010 6:34 pm
Hey guys hopefully those of you with successful ports from AT&T can help. From everything I've read the most painless process to port an AT&T number with DSL tied to it is to do the following. 1)Request port from Ooma 2)wait for estimated date of port 3)order new naked dsl from AT&T with install date on the same date. Old account with phone and DSL on AT&T dies once port is complete. My question becomes....what happens to your email accounts that are tied to the old DSL account. Can you get these transferred to the new naked DSL? Do they die? What happens to this? I'm really confused about this....I just want to keep my current number and email address. Thanks in advance!
#61277 by lbmofo
Sun Aug 01, 2010 7:52 pm
I suppose the email accounts will die when the DSL gets cancelled.

Maybe in your case, you call into AT&T and ask them to separate your DSL from your phone service telling them you want to keep your email accounts.

PS. ISP specific email address is not a good idea. Gmail or Live mail much better; you are fixed to one ISP.
#61311 by Lapwolf
Mon Aug 02, 2010 9:58 am
Well, since I just did most of this, I can probably answer this question. My port is scheduled to complete this Wednesday (8/4/2010). My initial setup was:

Line 1 - Home number/w DSL (Elite speed - 6Mb/768Kb)
Line 2 - Office Number

I started the porting process on 7/26 with this configuration. That same day I placed an order to have AT&T disconnect my DSL service on line 1 and ordering new DSL service on Line 2, effectively moving the DSL service off the porting number. I asked how we would be able to retain our email addresses and was told, and subsequently found to be true, that when you register the new DSL service, you will be asked if you have an existing email address with AT&T. I re-registered with my email address and all is fine with DSL working on line 2 since last Thursday.

If you're asking why I kept my office number, the answer is interesting, at least to me. The previous month I dropped an international calling plan I no longer needed and was offered my current speed DSL for $24.95/mpnth if I made a 1 year commitment. I agreed but was surprised that my next phone bill did not reflect the new contract.

I spoke with the Retention Dept about not getting the better rate and they told me that they had the authority to give me that rate. By this time I had decided to go with Ooma, so we discussed my options. As long as I kept a phone line they could give me the $24.95 contract rate, but a dry loop DSL line would cost $40/month. I converted my office line to a measured line ($8.87/month + taxes) and that's cheaper than a dry loop DSL line.

So there's the scoop, you can retain your email address and you may be able to get a better rate on your DSL to boot!

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