I've read all kinds of dos/don'ts on here regarding what you should and should not do if you've got a situation where you have existing telephone & DSL service from AT&T, and after the porting, you're going to be left with just DSL service (dry loop) from AT&T.
I've read that you should not contact AT&T before the porting process is complete, and I've read that you *should* contact them prior to the porting completion. I've read that people having both telephone/DSL service from AT&T woke-up the day of the porting completion & didn't have AT&T-provided phone service (which is expected, obviously), but they also found that their AT&T-provided DSL service was unexpectedly cancelled as well that same day & they had to go through a process of getting their DSL service reestablished.
I've read where some mention that you should contact AT&T well before the estimated porting completion date & have them separate your telephone / DSL service to where when the porting completion date arrives, it's a seamless process of your telephone service being cancelled & your existing DSL service continuing forward now as a dry loop DSL service.
I'm just trying to help my parents out so they can do what's typically recommended & have everything go seamlessly & where they won't unexpectedly find their existing DSL service cut-off / cancelled on the date of telephone # porting, have to wait 5-7 days for AT&T to reestablish the DSL service, etc.
Thanks for any recommendations...
Others have reported seamless experiences by not contacting AT&T until after their port was complete. If I had it to do again, I would do what they did.
Formerly employed at another VoIP company.
My opinions are my own.
My concern is that I think I read somewhere that Ooma places a test call after porting the number and I am in a pinch if I don't have DSL at that point because the call won't go through. There were all kinds of warnings when I placed the porting order with Ooma that I would have to pay $200 if this happens.
I am wondering if that happens all the time beacause I've seen others report that they didn't have to request dry-loop...it happens automatically once the number port completes.
Yes with ATT DSL service.lbmofo wrote:So, does this mean, when the number port completes, you'll lose your DSL service for sure?
I think it's Qwest DSL, not ATT. This thing is depended on the carrier.I am wondering if that happens all the time beacause I've seen others report that they didn't have to request dry-loop...it happens automatically once the number port completes.
I had requested a dry loop with ATT before my number ported. It was in March last year, and I spent ~3 weeks with a ooma temp. number.
Some others post that they sign up for dry loop DSL(ATT: Direct DSL) on the day the the port is to be completed.
I don't think every body has the luxery of choosing the ISP in his/her location.
bw1 wrote:So just go sign up for Cox Cable for a month and then you can decide which high-speed Internet service is better.
To purchase the equipment for my home network is expensive, and I think a contract is required.
I emailed Ooma customer service, and here is there reply.
"Thank you for contacting Ooma Customer Support. We apologize for the inconvenience this has caused you.
You don't need to worry about that once your Internet is up all you need to do is to connect your Ooma device and it should work. There is no test call from Ooma that will take place you will be the only one who will test the phone for receiving and and making a call.
If you have any concerns, feel free to send us an email with detailed information or you may also call us on our technical support hotline for real-time assistance. Contact details are shown at my signature."
So it looks like I will not have any problems other than being without phone and internet for 3 days. Thank goodness for cell phones!
I'll keep you posted as to whether it all goes down this easily.
1. Called up Bellsouth sales line. Ordered DSL Direct explaining that I wanted to port my number. I got a DSL Direct line (their name for Dry Loop) which was assigned a different phone number. We'll call it B. I think this is because their accounting is based on phone number rather than some other unique id
2. Service man came out and attached 2nd line at the Telephone Network Interface(TNI). My drop was already a 2 pair (4 wire) cable so he just used the second pair. I already had a single 2 pair feed going from the outside to the inside so attached the second pair to the TNI. This line is dead at the moment.
3. The Bellsouth tech people cannot changeover to the new line until the number is ported. When I am told the number is ported I am supposed to call the technical support number they gave me to have them switch the DSL from A to B. Presumably I'll have to do this over a cell phone since at that point the ooma won't work since I'm missing DSL.
Pretty convoluted. I'll update if this actually works.