Need extra help installing your Ooma Hub or Telo system? Let us know.
#57699 by Aristocat
Thu Jun 10, 2010 4:44 pm
Wow.... I have no idea what you said.

Is there any Ooma documentation on this process?

I appreciate your offer of help, but if I do as I think you mean I will end up with a lengthy amount of time invested in trying to use my headset....... and most likely with many more complications.

I can not imagine selling an adapter to customers that only works if you can follow some arcane, twisted setup process without documentation .... just to get a headset attached.

Mark me as "I will buy no more".
#57700 by lbmofo
Thu Jun 10, 2010 5:12 pm
https://www.ooma.com/sites/default/files ... G-2009.pdf

Option 2A is what I meant by modem -> ooma -> router. This setup is recommended by ooma. Once you do this, everything should work the same as before plus you will be able to access http://setup.ooma.com

To change the setup, you'll need to turn everything off, once all disconnected, connect modem's ehternet port to Telo's "to internet" port, connect "home network" port of Telo to your router's "WAN" port. That's it.

Then, power up the modem first, wait until it goes online, then power up the Telo and wait until it completes start up, then turn on your router. Everything should work the same as you had before except now, you can access the setup.ooma.com page.


After all that, and when you have time, in order to get optimal performance from ooma, do the following:

Setup QoS (Quality of Service)

Steps:

• Measure upstream speed a few times from http://www.speedtest.net/ at different times of the day and note the average; mark that down by 15 to 20%. Let’s say you measured average of 2 Mbps; then shaving 20% off, you get 1.6 Mbps.

• Open the Ooma setup page by browsing to http://setup.ooma.com from a computer connected behind the "HOME" port of ooma.

• Select "Advanced" on the navigation menu and look for the "Quality of Service" section on the page. In the "Upstream Internet Speed" textbox, type in your result. Note: The units on the setup page are in kilobits per second (kbps), so you would enter 1600 for the example above.

• After typing in the value, click on Update button to save the changes.


Change the ooma setting to Use Built in Modem Port MAC address

Ooma is setup to automatically spoof the MAC address of whatever is connected to the home port. For most people, this works fine but this configuration sometimes creates throughput problems and voice quality issues.

Connect to the ooma device setup page (http://setup.ooma.com) from a computer connected to the “Home” port of ooma or through a router connected behind ooma.

Click on the Network tab.
Click on the radio button that says Use built in MAC address.
Click on Update.
Turn off modem, ooma, and Router.
Turn on modem and wait until it syncs with your ISP.
Turn on Ooma and wait till it completes start up.
Turn on the router.
#65461 by miamikid
Fri Sep 24, 2010 1:51 pm
The bluetooth adapter is really terrible, I agree. I bought Ooma a few months ago, bought the BT adapter, and premier service, and the support has been bad. The hub always loses the connection to by BT device, and it is an arcane and sometimes impossible process to get the connection back. I really don't think I'll be renewing Ooma again with premier. I did try to get a refund, but they won't do it. So far, two virtual lines from Toktumi are proving more useful on my iphone or from my PC than Ooma
Shame, it seemed like it had such promise, but it's just not keeping up tech-wise or customer service wise :(
#65462 by lbmofo
Fri Sep 24, 2010 2:18 pm
miamikid wrote:So far, two virtual lines from Toktumi are proving more useful on my iphone or from my PC than Ooma
Shame, it seemed like it had such promise, but it's just not keeping up tech-wise or customer service wise :(

What does Toktumi have to do with your BT troubles? They provide completely different services.

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