A little help

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funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

A little help

Post by funone46 » Tue Feb 24, 2009 4:29 pm

Well just set up my ooma and what a nice change. I will be getting rid of my landline soon to a tune of $90 a month.
Now my question is when I set it up I had a private number assigned to the scout. But when I entered the info. I put the number for display on outgoing instead of my name. How can I change that ?
Thanks
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

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Dennis P
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Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
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Re: A little help

Post by Dennis P » Tue Feb 24, 2009 6:22 pm

You can't change this through the web right now, so you'll have to give our customer service agents a call. They can change it for you.

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: A little help

Post by funone46 » Tue Feb 24, 2009 6:38 pm

Thanks Dennis, I will try cs when I get some time, just hope I can get through
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

oomg
Posts: 593
Joined: Fri Feb 20, 2009 3:59 am
Location: SoCal -- L.A.

Re: A little help

Post by oomg » Thu Feb 26, 2009 7:31 am

Do future plans include the ability for the individual to change the outgoing display info on their respective numbers without going through customer service?

oomg
Yes. ooma does incur a small cost to update your name in the various directories we interface with, so there may be a nominal fee to do so.
oomg -- Voice Over Internet Person

I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: A little help

Post by funone46 » Thu Feb 26, 2009 12:07 pm

funone46 wrote:Thanks Dennis, I will try cs when I get some time, just hope I can get through
Well I called CS today expecting a long wait. And it was I had to wait an entire 30 seconds. But Dave on the other end was very helpful
Thanks
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

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