Koehn, I agree with Dlong, This is an excellent idea.dlong wrote:Fantastic idea, koehn. I sense the frustration from all others on here such as number9 with the porting process; number9 seems to be in total limbo.koehn wrote:
It would probably save Ooma and their customers considerable headaches if they let you check the status of your port in the Lounge. Anything they can do to reduce the number of support calls will result in tremendous gains all concerned, particularly considering the forty bucks people are shelling out for a service that's completely free from other providers.
Anything that makes the experience a bit better is a sense of contact. The UPS shipment tracker is a perfect example of this. Ooma should consider this if it isn't too hard to implement a web page even just an event logger if anything. And now as of yesterday, I too am going down this road of the number porting.
I have been on the phone with ooma and still am in 'limbo'. No one (ooma, or AT&T) seems to know what is going on. Patience seems to be the key, but, "insert bad word here" I wish I could get a solid answer.
Otherwise, I am very happy with ooma.
One thing I think that would help is an acknowledgment email that is auto generated when emails are received by ooma, LOA & phone bills, etc,... to let 'us' know that our emails have been received.
My number ported today, and we didn't feel a thing! Thanks Ooma! Great job!koehn wrote:I guess I've been fortunate. I put in my porting request on 2/10, got a confirmation on 2/24 which told me roughly when they expected my port, and just a few minutes ago got an email telling me it's going to port on 3/10, exactly four weeks after I sent in the forms.
I'm not sure if this is a change to the process, but I initiated my porting process on Monday morning, received the e-mail requesting my LOA and bill within minutes and received a confirmation e-mail of receipt of my LOA and bill 1 minute after I sent it to Ooma. Now I am waiting for my notification of expected porting date. Time will tell, but it seems like they have worked some things out.number9 wrote:One thing I think that would help is an acknowledgment email that is auto generated when emails are received by ooma, LOA & phone bills, etc,... to let 'us' know that our emails have been received.
To the person who said customer support is worthless. You sir could not be more wrong! It is frustrating being on hold for long period of times but when some one picks up the service has been EXCEPTIONAL!!
Veronica, Thank you!!!!!!!!!! You went beyond my expectations!!