Caller ID Says OOMA Calling

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stevegriswold
Posts: 16
Joined: Fri Mar 05, 2010 8:25 am

Caller ID Says OOMA Calling

Post by stevegriswold » Tue Mar 30, 2010 4:11 pm

When I call someone it says "ooma calling" on their caller ID.

Is there a way to change this to my name or my company name?

Thanks,
Steve

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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: Caller ID Says OOMA Calling

Post by Leeway » Tue Mar 30, 2010 7:56 pm

stevegriswold wrote:When I call someone it says "ooma calling" on their caller ID.

Is there a way to change this to my name or my company name?

Thanks,
Steve

Are you a new Ooma user? Did you port your old number? If your port is in process, your name will not be correct until a little bit of time 'after' the port is complete. Lot's of things get better after the port is finished.

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jmassimilla
Posts: 525
Joined: Sat Feb 07, 2009 4:38 am
Location: Burlington County, South Jersey

Re: Caller ID Says OOMA Calling

Post by jmassimilla » Wed Mar 31, 2010 5:23 am

I had the same problem with both of my hub accounts. After about 8 weeks , I contacted customer support about the issue and in both cases, it was resolved in short order.
Customer since Feb 2009
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber

stevegriswold
Posts: 16
Joined: Fri Mar 05, 2010 8:25 am

Re: Caller ID Says OOMA Calling

Post by stevegriswold » Tue Apr 06, 2010 11:43 am

Hi,

Our Ooma is about 4 - 5 weeks old.
We got a new ooma assigned number (did not port our old telephone number.)

Thanks,
Steve

stevegriswold
Posts: 16
Joined: Fri Mar 05, 2010 8:25 am

Re: Caller ID Says OOMA Calling

Post by stevegriswold » Mon Apr 12, 2010 7:49 am

I called OOMA and they said they would change it for $11.99 (to switch from one name to another). They said it should show our family name and I asked to have that changed to our business name. I never did see our family name, just OOMA Calling as the name.

I have not tested it yet, but it should be fixed.

stevegriswold
Posts: 16
Joined: Fri Mar 05, 2010 8:25 am

Re: Caller ID Says OOMA Calling

Post by stevegriswold » Wed Apr 21, 2010 3:45 am

Well it's been nine days and our caller ID name that displays has not been switched yet. I'll give it another week and see if the change shows up.

Steve / Lisa Griswold

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Caller ID Says OOMA Calling

Post by MikeekiM » Wed Apr 21, 2010 6:57 am

My friends used to tell me that when I call, it says that someone named "Omar" was calling :D (Yea...they were misreading "Ooma")...

The folks on these forums told me to call tech support and it would get resolved in a couple of days... I did...and it did... :)
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

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