Moving assistance

Need extra help installing your Ooma Hub or Telo system? Let us know.
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tcheware
Posts: 9
Joined: Sun Jan 18, 2009 8:51 pm

Moving assistance

Post by tcheware » Mon Mar 29, 2010 7:59 pm

I am a happy ooma subscriber for over two years now. We are about to move and I would like some help in successfully rebooting my hub on at a new location. I am in the same city, but will be changing from a dsl internet connection to a cable (Comcast) connection. What issues should I be aware of and how can I do this easily? Thanks in advance for assistance!

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Moving assistance

Post by murphy » Tue Mar 30, 2010 2:38 am

tcheware wrote:I am a happy ooma subscriber for over two years now. We are about to move and I would like some help in successfully rebooting my hub on at a new location. I am in the same city, but will be changing from a dsl internet connection to a cable (Comcast) connection. What issues should I be aware of and how can I do this easily? Thanks in advance for assistance!
If your DSL user ID and password were in the DSL modem, you don't have to do anything other than connect to the cable modem.
If your DSL user ID and password were in the Ooma box you have to configure the box to use DHCP to get it's IP address.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

tcheware
Posts: 9
Joined: Sun Jan 18, 2009 8:51 pm

Re: Moving assistance

Post by tcheware » Wed Mar 31, 2010 6:58 pm

Murphy: Thanks very much. Is there a way for me to easily figure out where my ID and password are? I have my ooma box in front of my router and after my dsl modem.

John

Hollywood
Posts: 139
Joined: Sun Mar 14, 2010 9:05 pm

Re: Moving assistance

Post by Hollywood » Wed Mar 31, 2010 7:33 pm

Don't forget to change your street address in your my.ooma in case you need to use 911.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Moving assistance

Post by murphy » Thu Apr 01, 2010 3:14 am

tcheware wrote:Murphy: Thanks very much. Is there a way for me to easily figure out where my ID and password are? I have my ooma box in front of my router and after my dsl modem.

John
If you don't know where they are then they are not in the Ooma since you would have had to put them there.
Disconnect the router and connect a computer directly to the Home port of the Ooma. If you are still able to access the internet, then they also are not in the router.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

tcheware
Posts: 9
Joined: Sun Jan 18, 2009 8:51 pm

Re: Moving assistance

Post by tcheware » Thu Apr 01, 2010 8:39 am

Thanks very much for this further explanation. Also, for the reminder to change the address in my profile - I have to admit I hadn't made the connection with 911, so this is very helpful advice, indeed!

tcheware
Posts: 9
Joined: Sun Jan 18, 2009 8:51 pm

Re: Moving assistance

Post by tcheware » Sun Apr 11, 2010 11:17 am

Murphy: It was a breeze! I unplugged at the old house (ATT DSL) and plugged into the Comcast cable modem: little light show and voila! All working great and possibly even better now with higher speed of Comcast.

Thanks again for your help.

John

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