Need extra help installing your Ooma Hub or Telo system? Let us know.
#4439 by tommies
Wed Mar 11, 2009 7:48 pm
Did you reboot the p.c. too? Reboot is easier, or run the ipconfig command as an administrator to flush and renew the ip address of your pc.

inside a command prompt (with administrative privilege):
the blue part is the command that you need to type in
C:\WINDOWS\system32\ipconfig /release
C:\WINDOWS\system32\ipconfig /renew

you also may want to run
C:\WINDOWS\system32\ipconfig /all
to see the network status.

under Vista, right click 'command prompt' and select 'Run as Administrator'
under XP, click 'run' and type
runas /noprofile /user:computername\administrator cmd

where computername is the name of your P.C.
#4457 by jsuchman
Thu Mar 12, 2009 3:44 am
Yes, I have rebooted all equipment several times. A couple of the times were in the order that has been suggested. I have also run the ipconfig/release and ipconfig/renew.

Thanks,

John
#4505 by Mojo
Thu Mar 12, 2009 12:55 pm
It looks like your Hub is active now -- are you able to make and receive calls on your system?

I didn't see any logs from yesterday, so there was likely some sort of local network issue that prevented a successful connection to ooma. Did you change any of your network settings?
#4513 by jsuchman
Thu Mar 12, 2009 1:53 pm
Yes, I temporarily turned off my firewall .
I let it complete the registration and then turned my firewall back on.
Any ideas as to what I need to change? I have successfully placed an
outgoing call. However, I do not have the blue tab. T
There are no lights at all.
#4517 by murphy
Thu Mar 12, 2009 2:08 pm
If there are no lights at all, turn up the intensity knob on the right side of the unit.

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