Need extra help installing your Ooma Hub or Telo system? Let us know.
#51026 by cumbi
Mon Mar 22, 2010 12:07 pm
The Logo on my Telo was flashing red yesterday. The technician I spoke to had me do a factory reset as everything else was working. I now have no blue display even though I can call out and receive calls. The number 1 flashes red when a call comes in. The new message indicator flashes red when there is new voicemail. The buttons function but there is no blue display.
Is my Telo shot?
Does this have to do with the firmware update?
Oh, quick update: I pressed the brightness adjustment button and got the Logo to turn blue....nothing else.
Anyone?
#51028 by stubeeef
Mon Mar 22, 2010 12:19 pm
murphy wrote:
stubeeef wrote:My handset says version (nothing says firmware) 32829. I don't see anything mentioning firmware or with a 1. preceding a number.

Connect to http://setup.ooma.com
Click on Status in the left column.
It's at the top of the page.

I don't get a web page with that link.
Is there a better address?
#51030 by DTMF
Mon Mar 22, 2010 12:26 pm
nilesf wrote:More than nine days to update everyone? Yes I guess it makes sense to asume that Ooma does not have enough bandwidth to roll out updates for everyone. But when do you think one could expect everyone to be complete?


Thank you,
Niles

It's probably not just about bandwidth. It's likely about carefully gauging the effect of devices running the update on company resources like Support and network capacity. If the update doesn't work on some devices or has a negative effect on network capacity, it's much easier to fix when it's only been rolled out to a few thousand users, rather than hundreds of thousands of users. ;)
#51033 by murphy
Mon Mar 22, 2010 12:37 pm
stubeeef wrote:
murphy wrote:
stubeeef wrote:My handset says version (nothing says firmware) 32829. I don't see anything mentioning firmware or with a 1. preceding a number.

Connect to http://setup.ooma.com
Click on Status in the left column.
It's at the top of the page.

I don't get a web page with that link.
Is there a better address?

You must connect a computer, that has it's DHCP client enabled (no static IP addresses), to the Telo's Home port.
If the computer is a laptop, disable it's wireless radio.
If you are using OpenDNS, disable that also or connect to http://172.27.35.1

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