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#51046 by akajustm
Mon Mar 22, 2010 1:33 pm
On hold to follow up on if they can find a replacement to send out, 27 minutes and counting right now... Man I hope I never have to deal with Ooma "customer support" again.
According to Pidro
"For this one we have to wait for the update for the replacement." So this replacement department is either seriously understaffed or just can't find a unit to send out.
They are updating the ticket with notes asking the replacement department to get back to me within 24 hours via phone or email. Mind you this is the 3rd or 4th time they have done this.
I am going to call CompUSA who I made the purchase with, to see if I can return the item. I was going to be a 2 Ooma Hub premium customer but it looks like they don't want that.
For the record I was on the phone on hold and talking to Pidro for 34 minutes.
#51073 by amoney
Mon Mar 22, 2010 6:41 pm
Disregard my post I misread the original post.

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